BPE 1 day quiz

There is dramatic shift from ___ to ___.

• UX , CX

• Buyer , seller

• CX, UX

• None of these

This is BPE's _____Journey

• 11

• 12

• 13

• 14

The major difference between customer experience and customer service

• Both are same

• Proactive & Reactive

• Reactive & Proactive

• none of above

Which app Mr. Rinoo Rajesh is talked about for searching?

• Google

• amazon

• ChatGPT

• Microsoft

Which is the important factor does the corporate expect from aspiring managers? as per ranjit sir.

• attitude

• communication

• writing skill

• technical skill

What the BPM stands for?

• Business process modelling

• Business Process modeller

• Business Process Management

• Business planning management

_________quantifiable measures used to track business processes to judge the performance level of your business.

• QM

• MM

• BM

• TM