Supervision in the hospitality industry.

1. What is management?

• The process of using WHAT YOU HAVE to do WHAT YOU WANT to do

• A person who has sufficient self- awareness, interpersonal competence, and knowledge of processes relevant to the area of practice of the supervisee to facilitate that person’s professional development

• A person who influences a group of people towards the achivement of a committed purpose

• The ability to get work done with and through others while winning their respect, confidence, loyalty and willing coorperation

What are resources in a hotel?

• Man, Money, Machine, Material, Motivation

• Man, Money, Machine, Material, Moment

• Man, Money, Machine, Material, Matter

• Man, Money, Machine, Material, Method

In the definition of management, what you want to do means:

• Meet organizational objectives

• Meet organizational objectives and targets

• Meet organizational objectives and goals

• Meet organizational objectives and demands

What is management level like?

• 3 levels: Top, Medium, Supervisory

• 3 levels: Top, Middle, Supervisory

• 3 levels: Top, Medium, Low

• 3 levels: Top, Middle, Low

GM, CEO belongs to:

• Higher management

• First- linel/ level management

Manager belongs to:

• higher management

• First- linel/ level management

Supervisory belongs to:

• Higher management

• First- linel/ level management

Top and middle belongs to:

• Higher management

• First- linel/ level management

How important are supervisory managements in an organization?

• Liking pin

• Looking pin

• Seeming pin

How many management funtions are there?

• 5

• 6

• 7

• 8