106-120

The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.

Which type of page should the administrator create?

• Lightning app page.

• Lightning page Tab.

• Lightning record page.

• Lightning page Component.

User at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?

• Add Component visibility filters to the Components.

• Remove fields from the record details component.

• Delete the extra component from the page.

• Include more tab components with filters.

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request? Choose 2 answers

• Web-to-Case

• Case Escalation

• Case Queues

• Email-to-Case

Which three items are available in the mobile navigation menu? Choose 3 answers

• Lightning App Pages

• Lightning Home Page

• Chatter

• Utility Bar

• Dashboards

Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?

• Today

• Favorites

• Utility Bar

• Home Page

111 AW Computing would like to improve its Case Lightning record page by including:

A filtered component to display a message in bold font when a case is saved as acriticalrecord type.

A quick way to update the account status from the case layout.

Which two components should an administrator use to satisfy these requests? Choose 2 Answers

• Related List

• Related Record

• Record details

• Rich text

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? Choose 2 answers

• Configure a flow to assign the cases to the queue.

• Use assignment rules to set the queue as the owner of the case.

• Add Cass to the existing queue as available object.

• Create a new queue and add Cases as an available object.

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

• Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.

• Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.

• Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

• Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.

What should an administrator configure to provide these insights?

• Campaign Hierarchy.

• Campaign Influence

• Map Custom Lead Fields

• List Email Activities

An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers

• The use is part of a territory hierarchy.

• The User is in a Custom hierarchy field.

• The User is assigned in workflow email alert.

• The User is the highest role in the role hierarchy