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Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents

need a more efficient way to find documentation and similar cases from the Case page layout

How should an administrator meet this requirement?

• Use an interview flow to capture Case details.

• Configure Knowledge with artides and data categories.

• Create a custom object to capture popular Case resolutions.

• Direct users to Global Search to look for similar cases.

Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.

Where Should an administrator update the option in the picklist?

• Fields and relationships

• Related lookup filters

• Record Type

• Picklist value sets

The administrator at Universal Containers has created two objects: Containers__c and Purchase__c. Management has requested that all container records display on purchase records in Salesforce.

Which type of relationship between Containers__c and Purchase__c should satisfy the requirement?

• Roll-Up Summary field

• Formula field

• Master-detail field

• Lookup field

The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run. Currently, they ask the administrator to add or delete picklist values, but this is very time-consuming.

Which two user permissions should allow the Marketing team to customize the campaign member status picklist values themselves?

Choose two answers.

• Create and Edit for Campaign Member

• Marketing user feature license

• Customize Application permission

• Edit permission for campaigns

The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was imported with several records had the value of Unrated in the Rating field.

How were these records added without error?

• The Restricted picklist checkbox was unchecked.

• The Add to All Record Types checkbox was selected.

• Field-level security was set to Visible for all profiles.

• A global picklist value set was used to populate the picklist.

Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.

What should the administrator use to achieve this?

• Assignment Rules

• Case Rules

• Workflow Rules

• Escalation Rules

A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but cannot add new Campaign Members or update Member Statuses.

How can an administrator troubleshoot this problem?

• Create a permission set to allow the user to edit Campaign Members.

• Provide the user access to both Leads and Contacts to edit all Members.

• Make sure the Marketing User Checkbox is checked on the user record page.

• Run a Campaign report and update any Member information via Data Loader.

Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, are captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers sometimes receive a longer warranty as a way of increasing customer satisfaction when aninstallation gets delayed or has issues.

How should the administrator configure Salesforce to capture the expiration date of the warranty?

• Use a formula as the default value of the warranty Expiration Date field.

• Create a formula field to display 1 year from the warranty purchased.

• Add a validation rule to ensure the Expiration Date field is populated.

• Include the warranty Expiration Date field on the mobile page layout.

Cloud Kicks is introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a new campaign called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.

Which feature should the administrator use to implement this functionality?

• Junction object

• Parent campaign field

• Lookup relationship

• Master-detail relationship

AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.

What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

• Ensure the Market Segment field on the Lead is mapped to right field on Account.

• Ensure Account has a field that has the exact same name as the new Lead field.

• Write a Validation Rule to ensure the Account has a value in that field.

• Write a record-triggered flow to copy the custom field from Lead to Account.