Revision Quiz

SLA for New Subscriber to be created is

• 2 Days

• 1 Day

• 48 Hour

CST must receive his cpe through branches only

• True

• False

SLA for change port is

• 48 h

• 2 Days

• 5 WD

CCA will make Verification with Birthday date only if CST contact throw digital channels

• True

• False

SLA for Cancellation Through branch

• 1 WD

• 2 Days

• 4 wh

Corporates CST can Cancel from branches only

• True

• False

CST can make cancellation request from ...?

• Exchanges and flagships 

• Exchanges 

• Exchanges ,flagships and WE APP/E-care

Retention Offers : discount on current bundle only  

• True

• False

CCA will offer to CST Extra Quota offer first .?

• True

• False

SLA For billing legal action (billing validation) is 3 Working Hours ?

• True

• False