A response to a complaint

to say something formally

• to state

• to assure

to tell someone something confidently so they don’t worry

• to ensure

• to assure

a statement of how much something will cost

• a quote

• a policy

to listen to and accept a suggestion

• to take something on board

• to assure

a document that shows your agreement with an insurance company

• a quote

• a policy

to make certain that something will happen

• to assure

• to ensure