REVIEW Exp and Grd

Why was the shipment not delivered by commitment?

• Recipient not in/Business Closed.

• Apartment number not provided.

• Refused by Recipient.

• Recipient has moved.

What would you advise the shipper regarding the delivery status of this shipment?

• Provide Proof of Delivery (POD)

• Provide Delivery Commitment

• Advise shipment never given to FedEx

• Advise package is out for delivery

When the FedEx Express driver made the first attempt for delivery and found no one available to

sign for the shipment, what time did the driver indicate they would return to the FedEx facility with the package?

• 1500

• 1200

• 1600

• 1800

Which of the following scans indicates an Express international shipment has cleared customs

and is considered a domestic shipment?

• Manifest Data Entry (MDE)

• (ECCO) in Clearance Area (No Regulatory Delay)

• Pickup Package (PUP)

• (ECCO) in Clearance Area

What is the type of COD payment which was collected on this shipment?

• Secured

• Unsecured

• Guaranteed Funds

• Currency

What scan indicates a package has been Auto Redirected to Hold?

• DEX 03

• Comment Scan

• STAT 44

• STAT 29

In addition to creating a case, when an Express shipper wants to change the amount on a COD package and the package is in transit, what additional step be completed?

• Transfer the caller to the destination station manager

• Inform the shipper we cannot make the change

• Transfer the caller to CAT for approval

• Give the shipper the station fax number and authorization letter information

Same Day reattempt request for Express packages should be documented by what time?

• 1100 destination

• 1200 origin

• 1300 destination

• 1300 origin

Which Ground exception indicates a package was delivered to a residence, but no one signed for the package?

• 14 – Release-No Signature (Residence – Driver Release)

• 93 – Expedited for Delivery

• 4 – Recipient Not In

• 23 – Alternate Day Service

What case type would be required when a customer requests the status of a Ground package that has a commitment of today and local destination time is after 1700?

• Claim

• Package Research/Shipment Not Delivered

• Package Research/ETA

• Package Research/Delivery Issue