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Customer Service introduction
Quiz
•
Business
•
9th - 12th Grade
•
Practice Problem
•
Easy
Laura Blackmore
Used 2+ times
FREE Resource
Enhance your content in a minute
6 questions
Show all answers
1.
DRAW QUESTION
3 mins • 1 pt
What do you think of when you hear 'customer service'?
2.
OPEN ENDED QUESTION
2 mins • 1 pt
What IS customer service?
Write a definition in a full sentence.
Evaluate responses using AI:
OFF
3.
OPEN ENDED QUESTION
3 mins • 1 pt
What practical ways can businesses provide customer service?
Evaluate responses using AI:
OFF
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these are relevant legislation?
Consumer rights act 2015
Consumer rights act 2019
Consumer rights act 2020
Consumer rights act 2021
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The consumer protection from unfair trading regulations 2008 set out prohibition of unfair practices. What might these be?
misleading customers
pressurising customers
making false claims
all of these
6.
OPEN ENDED QUESTION
2 mins • 1 pt
What ways can businesses monitor their customer service and assess how well they are doing?
Evaluate responses using AI:
OFF
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