PSL1Ch3Vocab

A general attitude toward a person, group, or organization on the basis of judgments that are unrelated to abilities.

• empathy

• ethics

• prejudice

• diversity

A tendency toward a particular perspective or idea based on prejudice.

• bias

• prejudice

• stereotypes

• ethics

Some things that a group of people may tend to do or feel based on their common shared habits and beliefs, such as religion; in contrast, stereotypes do not distinguish between what a group of people may tend to do or believe and what an individual actually does or believes.

• stereotypes

• diversity

• prejudice

• cultural tendancies

The act of identifying with the feelings, thoughts, or attitudes of another person.

Feedback Helpful information that is given to someone to say what is working or needs to be improved about a particular action or performance; feedback is the primary tool that managers use to help employees understand what they are doing correctly and incorrectly in their jobs.

• prejudice

• empathy

• ethics

• teamwork

The combination of trained skills, polite and positive behaviors, and good judgment a person uses at work.

• professional image

• bias

• professionalism

• cultural tendancies

This is comprised of the expectation for cleanliness and neatness in their appearance every day on the job, which includes everything from clean nails and hands to washed hair and clean, well-maintained, and ironed uniforms, whether in the front or back of the house.

• professionalism

• stereotypes

• ethics

• professional image

Using each member's strengths so that the group has more success working together than working alone.

• professionalism

• ethics

• empathy

• teamwork

A set of moral values that a group of people holds that help guide the decisions they make, typically based on the principles of honesty, integrity, and respect for others; they can be influenced by cultural backgrounds, religious beliefs, personal codes of conduct, and individual experiences.

• empathy

• cultural tendancies

• ethics

• bias

In the business world, these codes set the professional tone and behaviors for employees in an operation and help everyone understand what is considered acceptable or unacceptable behavior.

• workplace ethics

• ethics

• professionalism

• professional image

Refers to the great variety of people in today's world and their backgrounds, experiences, opinions, religions, ages, talents, and abilities.

• bias

• diversity

• stereotypes

• ethics