Hi Marley

What is Hi Marley?

• Tool that allows us to send emails directly from ClaimCenter

• One way text messaging system

• Way for us to communicate with insureds only via text messages

• Two way texting system with insureds and claimants

When can someone Opt-in to receive text messages?

• During first notice of loss only

• Anytime as long as we have not recieved their estimate yet

• Within the first 5 days of reporting a loss

• Anytime as long as the claim is open

Does the customer need to do anything on their end to opt in?

• No as long as we have a valid mobile number they are good

• Yes, they need to reply accept

• No, once we select opt in and have a valid mobile number they are good to go

• Yes they must reply yes

Which is not one of the automated messages that someone may receive?

• Out of Office

• Rental Reservation Extended

• Office hours

How many hearts does an Octopus have?

• 2

• 1

• 3

• 4

True or False: you must open Hi Marley every day or you will not receive any new text notifications?

• True

• False

True or False: You must copy and paste your text messages and document ClaimCenter notes anytime you send or receive a text message?

• False

• True

How will you be able to identify unread messages?

• Red bubble will appear next to all unread messages

• all unread messages will be a separate folder labeled Unread messages

• They will be at the bottom of the open cases and have a blue indicator

• They will appear at the top of the open cases with a blue indicator

True or False: You can locate a text case for a claim that is not assigned to you?

• True

• False

We should reply to text messages..

• by end of business day

• within 1 hour

• within 4 hours

• as soon as possible