Reading test EFPI File 3

James meets passengers from all over ... .

• the UK

• the world

• Asia

James helps passengers with their ... .

• problems

• tickets

• baggage

James says that people are usually ... .

• hungry

• friendly

• angry

In her job, Teresa ... all day.

• worries about people

• agrees with people

• talks to people

Teresa thinks her job is ... .

• difficult

• exciting

• boring

Husain doesn’t talk about ... .

• communication

• delays

• security

Husain enjoys working as a terminal controller because ... .

• he does lots of things

• the people are friendly

• he likes airports