What is the difference between ITAM personas and ITAM Roles? (Choose four.)

Roles control access to features in the product

A user may have multiple roles and personas

Personas control access to features in the product

Roles represent types of users of the product

A user may have multiple roles, but a single persona

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

Create and delete asset records

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

Track its monetary value or costs

Manage its associated license, warranty, or lease contracts

Know its relationships to other assets in the CMDB

Manage its procurement, maintenance, or retirement

Track its operational information

What is the default display name for an asset?

An automatically generated combination of serial number and model

An automatically generated combination of serial number and model category

An automatically generated combination of asset tag and model

An automatically generated combination of asset tag and model category

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted

Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

Unrecognized data doesn't get sent to the ServiceNow Content Service

Customer doesn't receive Content Library updates

Any normalization that has occurred on a model can be reverted by using this feature.

Rollback Normalization Business Rule

Normalizations cannot be reverted

Undo Normalization Scheduled Job

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

Asset tracking unit, Manufacturer, Model category

Name, Asset tracking unit, Model number

Name, Manufacturer, Model number

Asset tracking unit, Manufacturer, Model number

Name, Device type, Model category

During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What isthe most likely cause?

The model product is missing from the hardware model record.

The model name is missing from the hardware model record.

The model manufacturer is missing from the hardware model record

Once the content update adds hardware lifecycle data to your instance, can it be deleted?

Yes, it can be deleted or deactivated

No, it cannot unless the lifecycle stage is EOL

When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

Activate HAM and then re-run the scheduled FSM jobs

No configuration is required: asset tasks automatically activate behind the scenes

Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks

. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

The software allocations remain with the hardware asset and need to be reclaimed manually.

The software allocations are automatically returned back into inventory.

The software allocations are removed from the asset, but not returned to inventory.

The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().

The behavior is controlled by the configurable system property glide.ham.retire_sw().

Which mobile app allows the user to conduct an inventory audit?

Mobile Hardware Asset Management

ServiceNow Inventory mobile app

When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?

You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance

You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.

You expected 10 assets in your inventory and scanned these 10 assets during your audit.

You scanned 10 assets in your inventory, but none of them were on your expected inventory list.

During an audit, when is the Expected Assets list populated in the asset audit form?

Pre-populated by the asset manager before audit

When the nightly scheduled job runs

When the asset manager Submits the results

When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom? *Assigned to *Model *Model category *State *Stockroom *Substate

The data is automatically merged to create a blended quantity and cost

The stock manager must create a separate model record if the cost per item is more/less

The data is automatically created in a new record if the cost per item is more/less

The stock manager must merge the consumable records to create a blended quantity and cost

How does an end user determine what consumables they have consumed?

Navigate to Self-Service > My Consumable

Navigate to Self-Service > My Assets

Navigate to Asset > Hardware Asset Dashboard

Navigate to Self-Service > My Hardware Asset Dashboard

When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

Each asset should be listed in a transfer order task on the transfer order

Each asset should be listed as a transfer order line on the transfer order

Each asset should be listed as a transfer order line on the transfer order task

Each asset should be listed in an individual transfer order

What happens to the associated assets when you cancel a transfer order line on a transfer order?

The asset(s) on the order line are released, but their state remains Pre-allocated

The asset(s) on the order line are released and they can be attached to another transfer order

All assets on the transfer order are released, but their state remains Pre-allocated

A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment

All assets on the transfer order are released and they can be attached to another transfer order

When transferring non-consumable assets between stockrooms, how must they be transferred?

As a single entity with a quantity of one

No more than 10% of the source stockroom's inventory

The Stock Rule Runner scheduled job replenishes stock in a stockroom _________.

By creating a purchase orders to restock from other stockrooms

When stock is less than the threshold specified in the stock rule

By creating transfer orders to restock from other stockrooms

By notifying the stockroom manager of new transfer orders

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

Create a single asset via barcode scan

Receive one or multiple assets from a purchase order

Create multiple assets listed on a contract PDF scan

Create a single asset via Name search

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Practice Problem

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Hard

Ragan Deal

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60 questions

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MULTIPLE SELECT QUESTION

15 mins • 1 pt

What are the three tiers of Lifecycle Management? (Choose three.)

Know what you don't have

Increase onboarding controls

Know what you have

Improve management controls

Improve efficiency

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

procurement_user

inventory_admin

itil

discovery_admin

asset

MULTIPLE SELECT QUESTION

15 mins • 1 pt

Which plugins for asset management functionality are inactive by default? (Choose three.)

Expense Line

Hardware Asset Management

Procurement

Depreciation

Cost Management

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

What is the third tier of the capability blueprint?

Practical management

Strategic conformance

Trustworthy data

Operational integration

Financial management

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which is NOT a component of a hardware asset's lifecycle?

Dispose

Request

Consume

Procure

Receive

MULTIPLE SELECT QUESTION

15 mins • 1 pt

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Mobile Asset Receiving

Asset Inventory Audit

Hardware Model Normalization

Hardware Asset Dashboard

Asset & Model Records

MULTIPLE SELECT QUESTION

15 mins • 1 pt

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Integrates with business services via the Service Catalog from request through to disposa

Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they passthrough their useful life as configuration items(CIs)

Provides input into, aligns with, and follows corporate governance

Improves application privacy and security adherence

Leverages Service Mapping to predict service impact

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HAM Exam Prep

60 questions

What are the three tiers of Lifecycle Management? (Choose three.)

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

Which plugins for asset management functionality are inactive by default? (Choose three.)

What is the third tier of the capability blueprint?

Which is NOT a component of a hardware asset's lifecycle?

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

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