HAM Exam Prep

What are the three tiers of Lifecycle Management? (Choose three.)

• Know what you don't have
• Increase onboarding controls
• Know what you have
• Improve management controls
• Improve efficiency

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

• procurement_user
• inventory_admin
• itil
• discovery_admin
• asset

Which plugins for asset management functionality are inactive by default? (Choose three.)

• Expense Line
• Hardware Asset Management
• Procurement
• Depreciation
• Cost Management

What is the third tier of the capability blueprint?

• Practical management
• Strategic conformance
• Trustworthy data
• Operational integration
• Financial management

Which is NOT a component of a hardware asset's lifecycle?

• Dispose
• Request
• Consume
• Procure
• Receive

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

• Mobile Asset Receiving
• Asset Inventory Audit
• Hardware Model Normalization
• Hardware Asset Dashboard
• Asset & Model Records

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

• Integrates with business services via the Service Catalog from request through to disposa
• Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they passthrough their useful life as configuration items(CIs)
• Provides input into, aligns with, and follows corporate governance
• Improves application privacy and security adherence
• Leverages Service Mapping to predict service impact

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

• A user may have multiple roles, but a single persona
• Roles control access to features in the product
• A user may have multiple roles and personas
• Personas control access to features in the product
• Roles represent types of users of the product

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

• Revert normalization results
• Create and delete asset records
• Create purchase orders
• Create flows
• Import assets

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

• Financial
• Lifecycle
• Contractual
• Operational
• Relationship