PKT- Jan- cycle 1

PKT- Jan- cycle 1

Professional Development

10 Qs

quiz-placeholder

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PKT- Jan- cycle 1

PKT- Jan- cycle 1

Assessment

Quiz

Other

Professional Development

Easy

Created by

SNEHA NAYEK

Used 5+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many hashtags are there on Rapido's Linkedin page?

2

1

3

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the interval in the overall closure of tickets?

4 hrs

6hrs

24hrs

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What A3 means?

Apologize,Action, Assurance

Acknowledge, Apology, and Assurance

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the meaning of sympathy?

Pity

rude

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your captain dropped me midway and I had to walk for more than 1 km. I want strict action against the captain and a refund for my ride amount. Choose the correct response.

We understand your frustration since the captain dropped you midway. Sincere apologies for the inconvenience caused to you, Sneha. Would you mind sharing your ride details over DM along with the registered mobile number so that we can get this checked?

Hi Sneha, we are sorry for the trouble. Please share your contact number along with the Order ID via DM so that we can look into this.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can we check the referral for the captain and customer?

Campaign Dashboard

Supply Dashboard

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the full form of CED and CSD?

Consumer Escalation Desk and Consumer service delivery

Customer escalation Desk and Customer Delivery services

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