
DIA CHARLA 2
Quiz
•
Other
•
4th Grade
•
Easy
melanie garcia
Used 1+ times
FREE Resource
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿AL INGRESAR LA LLAMADA , MI SALUDO DEBE SER ?
INMENDIATO
DEBO ESPERAR A QUE EL CLIENTE ME DIGA ALGO
3 MINUTOS
1 MINUTO
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SI JUAN SE COMUNICA CON NOSOTROS Y NO HAY CONSULTA DE POR MEDIO ¿ QUE DEBO APLICAR?
LIBERAR LLAMADA
RETOMAR DOS VECES Y APLICAR SPECCH.
ESPERAR A QUE ME CONTESTE
LO DERIVO A OTRA AREA
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SI MI CLIENTE DESEA SABER EL IMPORTE A PAGAR ¿ QUE GESTION DEBO REALIZAR?
LO DERIVO AL CAC
LE INFORMO QUE PUEDE VER EL IMPORTE DE PAGO ATRAVES DEL APP MI CLARO
LO DERVIO A VENTAS
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿EL TIEMPO DE EFECTIVIDAD PARA DESCARGAR EL APP MI CLARO ES DE ?
1 DIA
24 HRS
48 HRS
12 HRS
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SI MI BRENDA ME LLAMA Y QUIERE SABER EL NUMERO DEL SERVICIO DE GAS, ¿ QUE LE INDICAMOS?
ATIENDO SU LLAMADA
LA DERIVO A VICIO
SE LE INFORMA QUE SE COMUNICA AL SERVICIO DE CLARO
LA DERIVO AL CAC
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SI JORGE ES UN CLIENTE CRITICO ¿ PUEDO TRANFERIRLO A OTRA AREA AUNQUE SU CONSULTA NO AYA TERMINADO?
VERDADERO
FALSO
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿ CUAL ES LA VERSION ACTUAL DEL APP MI CLARO?
5.6.1
5.7.1
5.5.1
5.8.1
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