STE Quiz

What is an expressive customer?

• A quiet customer

• Angry type of customer

• Love to talk a lot

• Egoistic customer

What is the Personality traits of an expressive person?

• Wants to bond and feel connected with you on a personal level

• Does not listen to your when you are speaking

• Are not sure of what they want to purchase

• Prefers to be straight to the point

What are some characteristics of an expressive person?

• Mysterious

• Persuasive

• Unsure

• Quiet

Why are relationships are important to them?

• To gain trust and loyal customer

• To convince them to buy the product

• Tend to be people pleaser

• To make friends

Is it good to be an expressive person?

• Less authentic (overreaction)

• Evokes different behaviours as everyone reacts differently

• Realistically displays ur emotions by nature

• It shows vulnerability too easily

What are the examples of expressive?

• Smiling

• Shouting

• Laughing

• Pouting

How to communicate with an expressive customer?

• Ask for their socials

• Be warm and approachable at all times

• Interrupting them when speaking

• Talk informally

How to handle Expressive Customers?

• Share own experiences to help them understand better on what is being discussed.

• Ask relevant questions to allow them share their experiences about the product.

• Provide facts and evidence to help them quickly understand your message.

• Connect with them and establish a deeper level of relationship.

How to tackle expressive customers?

• Keep testimonials at hand while dealing with them.

• Need to be ready to provide clear snd detailed answers.

• Identify their objective and provide to the point solution.

• Engage then in lively chat.

How to sell to an expressive customers?

• Force them to buy.

• Present case studies.

• Talk about the product

• Threaten them.