VOCABULARY
Authored by Luchi GD
English
Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Fill in the gaps with an appropriate word.
I usually answer calls before the first ---------.
extension
ring
greet
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
She always uses a --------------- when she speaks to her workers.
speak clearly
friendly tone
friend tone
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
I must go to a meeting now. I'll --------------- in about an hour.
put you on hold
call you back
hang you up
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
The line is -------------- right now. Do you want to wait?
avoided
busy
announced
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
You didn't behave ---------- . I'm disappointed in you.
pleasant
professionally
badly
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Please don't --------------- to Customer Service in the next hour. The department is having a meeting.
put on hold
transfer calls
announce
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Everyone in my office is very -------------. I don't like working there.
pleasant
rude
cheerful
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