The Manager

Sarah works at a clothing store. What type of business is this?

• public

• parliamentary

• inclusive

• retail

What is an example of a public corporation?

• convenience store

• library

• gas station

• gym

Why do mom-and-pop businesses have that name?

• A family owns the business.

• The people there take care of children.

• Most of their customers are 18 or younger.

• The people there are friendly.

Mr. Quimby is making the schedule for his employees. When should he have the largest number of workers come to work?

• when the number of customers is likely to be lowest

• at the end of the week

• when the number of customers is likely to be highest

• at the beginning of the week

A company has three employees at one location. The new manager of that location can promote one of the employees. What is the MOST sensible thing for the manager to do?

• choose the employee who has the best attitude

• look at the annual review for each employee

• promote the employee who has been there longest

• ask the employees which of them he should promote

Why do managers ask employees to check inventory lists?

• to keep employees busy when there is little work to do

• to discover which items employees like the best

• to find out which items are most and least expensive

• to find out if any items that should be for sale are stolen or lost

Which of these is a retail store?

• library

• café

• post office

• police station

“I finished all the schedules for the next six months!” Kyle says. “Every employee will work 20 hours per week from now through December.” What is Kyle forgetting about schedules?

• They must be complete for an entire year, not six months.

• Most people want to work 25 hours, not 20.

• He must factor in changes for vacations and holidays.

• All the employees of a business should be listed on the schedule.

 “I just had my annual review,” Imani says. “My boss told me two ways I could improve my performance. Am I going to get fired?” What is the BEST response to Imani?

• “Maybe. The annual review is when your boss praises you.”

• “If your boss wanted to fire you, it would have happened at the review.”

• “Probably, so you should look for other jobs as soon as possible.”

• “Most annual reviews include suggestions on how to improve.”

Why has parliamentary procedure lasted such a long time?

• The formality makes people feel important.

• It makes meetings more efficient and useful.

• People love to feel a connection to olden times.

• It lets people use modern technology on the job.