US 101

Teleperformance DNA is based on:

• Welcome, Rapport, Listening, Resolve, Amaze   

• Welcome, Listen, Engage, Respond, Amaze   

• Welcome, Listen, Engage, Resolve, Amaze   

• Welcome, Listen, Respond, Engage, Amaze   

True or False: Every employee entering the production floor must have the following: • A Teleperformance picture badge that belongs to that individual, hanging around their neck. • All Visitors, regardless of position, place or rank, must be wearing a Teleperformance Visitor badge hanging around their neck when entering Teleperformance sites.  

• True

• False

True or False: Only the pc, monitor, headset, mouse/mouse pad, phone unit, purse and bag are allowed at the workstation.  

• True

• False

What is the state of Sacramento?  

• Kings

• California

• Colorado

• Texas

How many states are there in USA?

• 48

• 50

• 52

• 51

Americans value time. For them, time is money. Based on our discussion, what American value is this?  

• Equality  

• Speed

• Self-Reliance   

True or False: The Debit System in USA allows people to purchase big ticket items and pay it later on.  

• true

• false

Which statement regarding Post Paid Services is considered true?  

• No contracts needed as service is linked directly to a load balance  

• No applications for service need to be filled out in many cases   

• Billed monthly or in set time frames

• Bills are not generated or tracked   

What holiday is celebrated on every 4th of July?

• Martin Luther King   

• Thanksgiving

• Independence Day   

A culture is a way of life of a group of people.  

• true

• false