Making Appointment By Phone

Q. 

The expression to make an appointment is ...........

• Are you available on Monday?

• How about going outside?

• Are you okay?

• Can I promise with you?

• Could I have your name?

Answer explanation

An appointment is an arrangement to meet someone at a particular time and place. Appointment synonyms include meeting, engagement, interview, arrangement, consultation, session, date, rendez-vous, assignation, tweetup, commitment, etc.

Fill in the dialogue below!

Dian : Hello. This is Dian. ...

Mirna : Hello. This is Mirna speaking. I'm talking about our final project.

• Can I help you?

• I'm sorry. Mirna is not here.

• I'd like to speak with Mirna

• what can I do for you?

• Who am I speaking with?

Answer explanation

Offering help is a way or an expression to suggest or offer help to someone who needs it.

The expression to book a concert ticket is...

• I want to book a hotel ticket for today

• I want to book a ticket for four

• I'd like to reserve a bus ticket for three

• I'd like to to book a concert ticket for two

• I want to have a concert ticket

Receptionist : Good morning, Reddish Company, Andara speaking. How ....... you?

Client : Morning ma'am, I am Nina. I ........ an appointment with Mr. Zakaria Levinto tomorrow to discuss about the company's video profile.

• can I help, I would like to make

• could I assist, I am make

• will I help, I would like to make

• may I take, I will making

• can I do for you, I don't make

Answer explanation

How can I improve my receptionist skills?

Be Polite & Use Pleasantries. Being polite and using pleasantries aid in making a great first impression. Encourage your receptionist to always say, “thank you,” “please may I,” and “have a nice day.” When these polite terms are used, the customer notices and their experience is enhanced.

Mimi : Hi Laila. Where are you going?

Laila : I am going to Persada hospital to ............ with Dr Natya to have ears examination.

Mimi : Oh! I hope you .........., Laila. Anyway, after you recover, would you like to ....... to the book store?

Laila : Ok. I need to check my weekly schedule whether I can go or not. I'll call you later.

Mimi : alright no problem, Laila

• make note, get well soon, attend

• make an appointment, have a speedy recovery, accompany

• make amend, get well soon, leave

• make believe, health, leave

• make an appointment, wealth soon

What is the appointment about?

• Reserving a hotel room

• Booking a dinner ticket

• Reserving tables for dinner

• Booking a concert ticket

• Reserving tables for meeting

^{Claire: Hello, finance department.}

^{Jennifer: Hello, can I speak to Adrian Hopwood, please?}

^{Claire: I’m afraid he’s in a meeting at the moment. Can I help?}

^{Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the}

^meeting?

^{Claire: In about an hour. Can you call back later?}

^{Jennifer: Okay, I’ll do that.}

^{Claire: Or can I take a message?}

^{Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews}

^{called and that I’m in the office all day if he could call me back.}

^{Claire: Can I take your number, please?}

^{Jennifer: Yes, it’s 5556872}

^{Claire: 5556872. Okay, I’ll make sure he gets the message.}

^{Jennifer: Thanks very much for your help, bye!}

^{Claire: Goodbye!}

^{Why is not Mr Hopwood available?}

• He is preparing some file at the moment

• He is preparing some file at the moment

• He is in a meeting

• He is out at the moment

• He is going to Jennifer

The statement below which is appropriate for ending the phone conversation is ....

• Alright, I’ll tell him

• Don’t forget to tell himDon’t forget to tell him

• See you tomorrow morning then

• Sorry, I’ll call him first

• Good bye

Answer explanation

How do you end a conversation?

Excuse yourself to phone home. ...

Ask who else you should meet. ...

Introduce the other person to someone you know. ...

Ask directions to the rest room. ...

Offer to deliver a drink.

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

• It’s all right

• Hold the line, please

• Wait an hour, please

• Sorry to keep you waiting

• Don't worry

Caller: “Hello .........… “

Nita: “I’m sorry, he is out. Could you call back at four?”

Caller: “Alrigt. Thank you”

• Could you speak to Mr. Aziz, please?

• Can I take a message from you?

• Could I speak to Mr. Aziz, please?

• Would you like to call him again?

• Will send a message to him?