SG20 Baseline 2

A project manager who was just assigned to an information technology project found a compatibility issue with the technical infrastructure. Which step should the project manager take first to solve the problem?

• Examine if there is an alternate solution.

• Escalate the issue to the technical infrastructure team.

• Check the lessons learned database.

• Consult the project sponsor about the issue.

Answer explanation

Source from Agile Practice Guide

A project manager conducted an analysis with relevant stakeholders to validate project alignment with organizational strategy and expected business value. Some of the key stakeholders missed the analysis session, and hence, their input was not factored in. What is the main impact of these absences on the project?

• Important project approval was not received.
• There is inconsistent input on benefits from various key stakeholders.
• There is inconsistent input on risks from various key stakeholders.
• Conflict in subsequent phases of the project may result.

A project manager is working on a deployment project to replace some equipment that will soon become obsolete. A review of the schedule and cost has revealed that a 5-month delay is likely. How should the project manager address risks from the delay?

• Analyze the business impact in order to reprioritize the deliverables.
• Request to negotiate with the vendors for a longer support period.
• Ask to order new equipment immediately so there will be no support issue.
• Acknowledge these constraints and take them into account when planning.

During project execution, a project manager is informed that critical resources will soon be removed from the project. What should the project manager do?

• Schedule a meeting to keep the stakeholders informed.
• Inform the stakeholders at the next scheduled review meeting.
• Update the risk register with this risk to project resources.
• Request resource leveling.

A stakeholder complains that one of the product's components is not easy to use. What should be the immediate next step for the project manager?

• Check if the component meets the design and performance specifications as per the acceptance criteria.
• Clarify product acceptance criteria with the stakeholder.
• Ask a user experience expert to explain to the stakeholder why the component was designed that way.
• Raise a change request according to the stakeholder’ requirement.

During the planning phase of a project, the project manager is having trouble identifying stakeholders. Without input from the correct stakeholders, getting user feedback will be difficult. What should the project manager do?

• Review the stakeholder engagement plan.
• Inform the project sponsors.
• Refer to the Project Charter to identify stakeholders.
• Review the project scope document.

A project team is in sprint 13 of a fourteen-sprint project. The project team placed a game-changing feature on the backlog for the next release that closely resembles a feature that a competitor is now launching. The product owner is insisting this game-changing feature be incorporated in the current release. What should be the next step for the project manager?

• Set up a review meeting with the development team to understand the magnitude of work required.
• Perform the required assessments to understand the change and raise a change request with the change control board (CCB).
• Meet with the product owner and project sponsor to discuss the change and decide on a way forward.
• Inform the product owner that this feature cannot be included in the current project management plan and it will be added to the next release.

Critical project equipment is being produced by an overseas vendor. A quality survey revealed noncompliance with some of the project specifications. What should the project manager do next?

• Assign project personnel to oversee the vendor's facility to ensure compliance with the specifications.
• Review the production contract to determine if the referenced specifications were included in the contract addendum.
• Schedule a workshop with vendor representatives to provide an overview of the project specifications.
• Schedule regular meetings with the vendor to personally control this situation.

A project manager is overseeing a procurement project, and the company has a dedicated procurement management team that handles contracts. The quarterly report identifies six contracts that do not align with the company objectives. What will be the most suitable action for the project manager to take?

• Keep the six contracts even though they do not align with the company objectives.
• Recommend to terminate all six contracts that are not aligning with the company objectives.
• Ask the project sponsor to revise the requirements of the contracts.
• Request the customer to revise the requirements of the contracts.

A virtual team is midway through a sprint of a complex task and is ahead of schedule. During the daily standup, which often tends to end early, a new team member interrupts and asks everyone to define their role and what they worked on prior to this sprint. How should project manager handle this situation?

• Address the situation immediately and make sure the new team member has all the information they need to be successful.
• Respectfully inform the team member that this would be best taken care of in another meeting.
• Team members are not supposed to interrupt in meetings and project manager can ask them to keep quiet.
• Allow the new team member to ask the team whatever questions are needed for clarification.