UNIT 6

USE LOWER CASE LETTERS FOR ALL YOUR ANSWERS.

CHOOSE THE WORD TO COMPLETE THE EXPRESSION

call ------

• busy

• urgent

• back

• clearly

the line is __________

• back

• ring

• urgent

• busy

behave ________

• clearly

• professionally

• through

• friendly

Please don't ------- calls if we are in a meeting.

• pass

• give

• transcript

• transfer

Use a friendly -------- at the office.

• speak

• ton

• tone

• call

Would you like to ----------- ?

• out of the office

• announcement

• leave a message

• offers in writing

Do you know his ----------- number?

• extension

• greet

• message

• voice

I'm sorry, Mr López is ----------

• out off the office

• on the other line

• putting you through

• putting you on hold

Shall I put you ---------

• on holld

• out of the office

• on hold

• on the line

If you want the others understand you must ________

• give a positive impression

• speak loud

• speak slow

• speak clearly