Knowledge-Check: Introduction

How can you access your Open cases from within your Salesforce Inbox? 

• Toggle to My Open Cases under Cases in the upper left of Salesforce.

• Click the "Home" icon

• Search it using the search bar

Please provide the Contact Name of the case that you will prioritize based on the image.

• Lenore Cottrell

• Chloe Penna

• Philip Black

Which tab in Salesforce you can add notes, read the email thread, and system-generated actions taken on the case?

• Read Tab

• Reply Tab

• Details Tab

In order to resolve the case after sending your email response, which tab will you categorize the case? 

• Complete Tab

• Details Tab

• Related Case Tab

There are multiple ways where you can find the email address used in contacting Nextdoor. Select all applicable. 

• Read tab Details tab

• Quick Links  Reply tab > Email sub-tab

• Emails under the related List

• Details tab

• None of the above

How can you search Related cases?

• Using the Global Search only

• Related Cases tab only

• All of the above

• None of the above

Where can you see how the member contacted Nextdoor? 

• Read tab > Case Origin

• Details tab > Case Origin

• Reply tab > Case Origin

• History > Case Origin

How can you access Alexandria within Salesforce?

• Knowledge tab within the case 

• Use a keyword in the Global Search and choose Knowledge from Search Results on the left side of Salesforce

• Toggle to Internal Knowledge Base menu