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Deactivation Knowledge Check

Authored by Garry Gueriba

Other

Professional Development

Used 2+ times

Deactivation Knowledge Check
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9 questions

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1.

FILL IN THE BLANK QUESTION

45 sec • 20 pts

Search Salesforce for case number 11580550. Who is the Reporter?

2.

OPEN ENDED QUESTION

30 sec • 20 pts

What is the KB article to be used in reference to handling a duplicate account report? 

Evaluate responses using AI:

OFF

3.

FILL IN THE BLANK QUESTION

30 sec • 20 pts

Search Salesforce for case number 11567830. What is the reported member's email address?   

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is the complete CATS to be used if you receive a duplicate account report and you verified that there is no existing dupe account found in the system? 

Account Change > Account Access> Deactivate- Duplicate > Report - Invalid / No action

Account Change > Account Access> Deactivate- Duplicate > Report - Valid / action taken

Account Change > Account Access> Deactivate- Duplicate > Updated account

5.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is the macro should we use after we deactivate an account upon request? 

US: Deactivate - Duplicate

US: Deactivate Duplicate Account

US: Deactivate upon request

6.

FILL IN THE BLANK QUESTION

30 sec • 20 pts

We set the case to ____ if we sent an outreach.  

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

How many days should we wait after we sent an outreach before taking action? 

2

7

3

5

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