Deactivation Knowledge Check
Authored by Garry Gueriba
Other
Professional Development
Used 2+ times
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9 questions
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1.
FILL IN THE BLANK QUESTION
45 sec • 20 pts
Search Salesforce for case number 11580550. Who is the Reporter?
2.
OPEN ENDED QUESTION
30 sec • 20 pts
What is the KB article to be used in reference to handling a duplicate account report?
Evaluate responses using AI:
OFF
3.
FILL IN THE BLANK QUESTION
30 sec • 20 pts
Search Salesforce for case number 11567830. What is the reported member's email address?
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
What is the complete CATS to be used if you receive a duplicate account report and you verified that there is no existing dupe account found in the system?
Account Change > Account Access> Deactivate- Duplicate > Report - Invalid / No action
Account Change > Account Access> Deactivate- Duplicate > Report - Valid / action taken
Account Change > Account Access> Deactivate- Duplicate > Updated account
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
What is the macro should we use after we deactivate an account upon request?
US: Deactivate - Duplicate
US: Deactivate Duplicate Account
US: Deactivate upon request
6.
FILL IN THE BLANK QUESTION
30 sec • 20 pts
We set the case to ____ if we sent an outreach.
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
How many days should we wait after we sent an outreach before taking action?
2
7
3
5
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