TWH 1 ONBOARDING AFTER HOURS

What Values do you remember?

what is TWH goal?

• Reduce admin burden & enhance patients' experience

• reduce admin burden & help doctors

• enhance doctors experience

• enhance patients' experience & increase revenue

How will we know we are improving healthcare experience overall?

• Google reviews

• Google reviews & CAHPS

• Yelp & CAHPS

• Web page reviews & reddit

what time are we starting tomorrow?

• 9 am

• 10.30 am

• 11 am

• 11.30 am

What could be a good Google review for us?

• 3-4

• 5

• 4

• 2

Do you remember our Director and TL's? What are their names?

Which one is our #1 value?

• See the heart

• Act as one team

• Act as a big family

• Work with friends

Choose 2 more correct TWH values

• Own the outcome & default to open

• See the love & work with love

• Be a leader & guide

Close it with the last 2 for now

• See the whole person & take care of the team

• We live & we learn

• Learn through feedback & see the whole person

• See feedback as it is & work on it

What are your expectations joining this team? Let us know what you think? we are glad to have you on board!