Resolving Conflict

Brady and Titus are friends. They have conflicts because they belong to different religions and are always trying to convince each other that theirs is the right religion. This is an example of a ______ conflict.

• religious

• value

• relationship

• structural

T or F: We have the most conflicts with people we don't know very well.  

• True

• False

It might be best to ignore a conflict if ___________.

• it has been going on a long time without resolution

• the person is just trying to make you angry

• it is with a family member

• you are the one at fault

You saw one of your schoolmates take your favorite pencil. When you asked him to return it he got angry and said it was his. He then took an aggressive stance and had his fists clenched and said, "Are you calling me a thief?" Both of you are the same size, so a fight would be fair, and you might win.

What should you do?

• Look him straight in the eye and say, "I guess not." Then pull out another pencil and continue your school work.  

• Gather some friends to back you up and make sure you would win the fight.

• Say "Yes. I am!" but get another pencil and continue your school work.

• Take up the same aggressive stance and get ready to fight because it is your pencil, and he is a thief.

Conflicts are usually caused by some type of ________.

• difference

• insult

• harassment

• emotional distress

Effective speaking and active listening are the skills most needed to manage ____________.

• time

• persuasive action

• conflict

• delegation

The results or effects of your actions are called _____.

• consequences

• negotiations

• harassment

• delegation

Which of the following is NOT a skill for dealing with conflict?

• Listening skills

• Ability to ignore the feelings of others and be objective

• Being aware of differences between yourself and others

• Ability to "give and take"

The goal in any conflict should be a _______ solution where some of each party's needs are met.

• non-violent

• mutual

• long-lasting

• brainstormed

Candy says "I'm never going to talk to you. You always lie to me. I won't answer your phone calls.

Maybe I'll see you around next year!" What are the "fighting words?"

• never, lie, maybe

• never, always, maybe

• never, always, won't

• never, lie, always