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Authored by May May
Professional Development
Professional Development
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19 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is it called when Swoop automatically selects the best Partner for the job based on the various ETAs and ratings?
Manual Assignment
Auction
Job Selection
Case ID
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
When must you seek approval for tow charges?
$250 or less
$400 or less
All tow charges
No approvals are needed
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does it mean if you see a Job with the status collecting?
Partner has accepted the job.
Job not created or on hold.
Swoop's auction process was unsuccessful.
Job is going through Swoop's auction process.
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What information should you include when you are signing your notes in Swoop?
Eastern time zone, date, your location, first initial and last name.
Your location and date.
Your first initial, last name and date.
Your location and your local time.
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What sections of the Edit Job form might you have to update depending upon what is happening with the job?
Location
Program
Notes
All of these
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Where do you find the Program type in Swoop?
Swoop Notes
Coverage section
Customer section
Service section
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What should you do to ensure a company does not already exist in Swoop before creating a new company?
Search by phone number in Swoop
Search by email in Swoop
Use Advanced Find
Search by company name in Swoop
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