Travel Industry changes since the 1990s

In the 1990s, there were major changes in the way the travel industry operated. What was the BIGGEST change?

• Being able to use the Internet to book flights and holidays

• Being able to use a mobile phone to access websites

• Being able to book holidays in high street travel agents

• Being able to book long haul flights online as well and short haul

In the 1990s, most people using the Internet were accessing through what method?

• Internet cafes

• PCs at home and work

• Laptops

• Mobile phones

In the 1990s, the first budget airlines started to operate and book their flights online, through their websites. Which airlines were the big 3 in the UK at that time?

• BA Flybe and Easyjet

• BA Easyjet and Ryanair

• Easyjet, Ryanair and Flybe

• Jet 2, TUI and BA

The biggest NEGATIVE impact of internet booking on the travel industry in the 1990s was:

• Cheaper flights for UK passengers

• Faster flights

• The closure of many high street travel agents

• More websites to choose from

Internet booking transformed flight and holiday bookings in the UK in the 1990s. Why do you think this happened?

• Customers enjoyed playing with the new technology

• It made so much easier and simpler to book flights and holidays

• It made the high street travel agencies more expensive

• People preferred to look at holiday brochures rather than websites

Websites like Expedia help customers to make bookings, without talking to a real travel agent. Why do many customers prefer this?

• Less social anxiety involved

• Slower than going to a high street branch

• Flights, accommodation, car hire and tickets to attractions can all be booked in one place

• Customers can make bookings in the middle of the night in their PJs

Which of these events in the 2000s had the biggest impact on security in the airline industry?

• 9/11 2001

• The Boxing Day Tsunami 2004

• The London bombings 2005

• The digital revolution

What were the immediate impacts on the travel industry of the 9/11 attack on the Twin Towers?

• International panic and a drop in the value of shares in US companies

• Domestic and international flights were immediately grounded

• Increase security checks at all international airports

• Increase media coverage of terrorist attacks worldwide

How did 9/11 change US travellers' choices about where to fly to?

• They wouldnt fly to Europe for about a year after 9/11

• They wouldnt fly anywhere inside the US

• They wouldnt fly to the Middle eastern countries

• They wouldnt fly to Asia or Australia

How have terrorist attacks affecting the travel industry changed since 9/11?

• They have fallen as security has risen

• Terrorists have attacked the US many times

• Global terrorist attacks have risen

• They have increased in the UK