A project team is completing backlog items within a four-week sprint. One of the key team members will be away for one week and will be unable to complete the tasks in progress.What should the project manager do?

Remove a few items from the current sprint with agreement from the product owner.

Support a knowledge transfer between the team member who will be away and the other project team members.

Add a temporary resource to the team to help increase velocity and complete the items for this sprint.

Increase the sprint duration so the team can complete all the planned items and present them to the product owner.

A two-year project was awarded to a company six months ago, but the procurement process has not yet been initiated. What should the project manager do to get the project moving forward?

Bring the teams together to draft a procurement management plan.

Prepare the procurement management plan for the project.

Track the procurement according to an existing procurement management plan.

Escalate the situation to upper-level management.

A customer is upset because a critical issue for a project deliverable has not been resolved by the agile team, even though troubleshooting has been running for several weeks. During the daily meetings, the team complains about the technical challenge and their lack of knowledge to resolve the issue.Which two actions should the project manager take to resolve this situation? (Choose two)

Escalate the case to a functional manager to bring a technical expert to the team.

Explain the situation to the customer and include an action plan.

Keep the team working on the sprint backlog in order to accomplish the next release milestone.

Update the issue and risk logs, including the action plan to resolve the issue.

Set up a new release date for this deliverable with the product owner.

A project manager works in an agile team that has worked together for almost one year. A customer reaches out to the project manager requesting additional features. The additional features might be a priority, do not require significant additional resources, but would require immediate changes to the current iteration.How should the project manager respond?

Prioritize the new features with the team and work on the immediate changes required.

Remind the customer that no changes are allowed per the contract.

Plan the request from the customer for the start of the next iteration.

Decline the customer's request with the explanation that adding new features is difficult at this stage.

An agile project is midway through its ten iteration cycles. During the last iteration, the team had to work overtime to accomplish the goal. In the iteration retrospective, the team agreed that they took more time than planned because they did not have the required experience when they executed the assigned tasks for the first time.What should the project manager do?

Ask the team to re-assess their effort estimates in the iteration planning session.

Ask the project sponsor for additional team training.

Ask the sponsor to approve a change request for more time in future iterations.

Ask the product owner to reprioritize the product backlog.

In order to function optimally, a project team should have a project charter that states the vision or purpose of the project and a clear set of working agreements. To achieve this, which question should the project charter answer?

Why is this project being done?

Why did the organization prioritize this project?

What are the key risks and their mitigation?

A project manager in a quickly growing hybrid organization is becoming increasingly frustrated at the rapid amount of change in daily operations. Several newer team members have already left the team or have been promoted to other roles in the organization.What should the project manager do to ensure the project governance remains stable?

Develop a new social contract to empower the team.

Work with senior leadership to update the organizational process assets (OPAs).

Update the team charter with new team members.

Update the project management plan on a regular basis.

Company B just launched a new product across international regions and now poses a business threat to company A. Company A must launch a product to respond to this threat. As part of an agile approach, company A's team chooses region X as the baseline to test the first iteration. While the product meets standards and customer requirements in region X, it does not comply with two of the other regions' standards.What should the project manager from company A do?

Ensure correctness for the applicable region's product and plan future iterations outside of this project.

Document this as a noncompliance in the quality management plan and correct it in the next iteration.

Re-plan all of the iterations to meet all three regions' standards within the scope of the work.

Connect with customers from each region to reach an agreement on the existing design.

A Scrum team is halfway to its release. During the sprint demo, new software is selected by one of the developers and presented to the team. The new software was not planned work but meets the date for the release. Several prioritized features for the next two sprints are disrupted.What actions should the team do to minimize the disruption?

Work with the product owner on the backlog to introduce the new software.

The scrum team makes the decisions themselves as a self-organized team and presents the change during the demo .

The developers reach out to the scrum master regarding the change to determine where and when the change can be discussed.

The scrum team evaluates the new software and informs the client about the impact to the release plan

During the final stage of a project, one of the key stakeholders asks the project manager to debrief the executive board about the return on investment (ROI) and any relevant new commercial value identified during project implementation.What should the project manager do next?

Present the cost-benefit analysis.

Present the cost management plan.

Present the financial success factors.

During an iteration, the team spent twice as much time than expected because one of the product backlog items was complex and could not be split into smaller items.What should the project manager do?

Incorporate an adaptive approach for the rest of the project.

Incorporate a predictive approach for the rest of the project.

Develop a risk management plan for this sprint.

Reprioritize the product backlog.

During a retrospective meeting, project team members complain that open issues that were not fixed during the iteration are impacting their velocity. What should the project manager do to improve productivity?

Ensure team members attend daily standup meetings to discuss the impediments.

Document the issues in the issue log and wait to solve them at another time.

Extend the daily standup meetings to discuss the issues in more detail.

Escalate the issues to the project sponsor to get them solved immediately.

A project manager recently took over a project from a project manager who left the company. The new project manager is aware that the previous project manager had a very authoritarian style of management and made all the decisions regarding the project. The new project manager notices that a senior supervisor's morale is low.What should the new project manager do?

Identify the cause of the morale issue.

Increase the supervisor's level of authority.

Modify the role of the supervisor in the project.

Speak with the supervisor and update the project issue log.

Early in a project, the project manager realizes that one of the key team members is not prepared to perform the assigned task.How should the project manager address this issue?

Review the training requirements with the team member.

Ensure training is built into the resource management plan.

Review each required task with the team member when it starts.

Escalate the issue to the resource's functional manager for resolution.

A project team member continues to change a colleague's deliverable during every sprint. The colleague has asked the project manager to intervene.What action should the project manager take to address the concern?

Speak with the team member to determine the reason for the changes.

Discuss any lack of quality in the deliverable with the colleague.

Review the performance of both team members with their functional managers.

Control the execution and delivery to ensure that the deliverables are not changed.

A project is in the execution phase when new team members are onboarded. Before onboarding the new team members, what should the project manager do to reduce the impact of this action on project performance?

Conduct a session to update the existing social agreement on how the team will work collaboratively.

Schedule a session to let the existing team members explain to the new ones about the current social contract.

Organize a meeting with all of the team members to communicate the current social agreement.

Plan a meeting with the new team members to explain the rules included in the social contract.

A lengthy upgrade project is being delivered in a series of phased outputs. The end users will face some level of disruption during each phase prior to the outputs being achieved.What should the project manager do to ensure that the intended value is being delivered at each phase?

Track progress toward each benefit, based on the benefits management plan.

Gather feedback using surveys of the end user experience and analyze the results.

Review the actual costs incurred to ensure that the project remains on budget.

Validate the scope to ensure that the required quality of outputs is being met.

Initial training for new software on a project consisting of a DVD to be watched prior to participating in the project was given during the project onboarding. Several team members gave negative training feedback stating they were unprepared to use this new software.What should the project manager have done to ensure proper team member training?

Conduct individual and team assessments on their preferred learning method(s).

Test the project team members after they have completed their training.

Request that the training department find more appropriate courses.

Ask the team members to learn the required skills from the accompanying software manual.

A large transformation project is in progress. This project requires cross-functional effort from various business teams.Which two actions should the project manager take to complete the stakeholder register? (Choose two)

Break down the project by domain areas.

Analyze the interest, influence, and impact of potential stakeholders from each business team.

Ask for referrals from the business sponsor or senior leadership.

Discuss the project with team members and put together the register at a team meeting.

Contact each potential stakeholder directly and ask if they are interested in joining the project.

One of the retrospective action items that has recurred for the past two iterations is related to the verification and validation of the delivered functionality prior to production readiness.Which two solutions should the project manager use? (Choose two)

Incorporate unit and integration test criteria as part of the validation.

Review the working agreement for acceptance criteria with the project team.

Adjust velocity for the project team to address additional testing.

Modify the methodology of delivery to test-driven development.

Include a product backlog item to build an integration test suite.

A company is transitioning from using a predictive approach to a hybrid predictive-agile project implementation. The leadership team is concerned about benefits realization and is closely following up on one of the project iterations with the project manager.What should the project manager do in this situation?

Keep delivering iterations of the solution and show the benefit increments to the leadership team.

Update the leadership team with a quantifiable value report for each iteration.

Demonstrate the business value to the leadership team and get their buy-in.

Wait for the leadership team to share the benefits realization updates for each iteration with management.

A company is transitioning from using a predictive approach to a hybrid predictive-agile project implementation. The leadership team is concerned about benefits realization and is closely following up on one of the project iterations with the project manager.What should the project manager do in this situation?

Keep delivering iterations of the solution and show the benefit increments to the leadership team.

Update the leadership team with a quantifiable value report for each iteration.

Demonstrate the business value to the leadership team and get their buy-in.

Wait for the leadership team to share the benefits realization updates for each iteration with management.

A project manager is in the middle of the fifth sprint for a major product development project. When the product release is underway, the project manager receives news that the company has been formally acquired by a major competitor that already has a similar product.What should be the project manager's immediate next step?

Solicit sponsor assistance and follow the appropriate change management procedures.

Perform a comparative product analysis to describe the use, characteristics, and other aspects of both products.

Coordinate the project activities with the project manager who was responsible for the similar product.

Prepare a project termination report and document the lessons learned.

A project manager is contracted to manage a project for a startup with grants from a foreign source. Midway into this project, the project manager is informed that there is a government regulatory requirement that might affect the project because the customer has foreign funding sources.What should the project manager do since all the necessary approvals for this project have been received?

Confirm that the project is in compliance with all regulations and keep abreast of all legal implications.

Determine the ownership of this project based on the previously approved project charter and continue with the project.

Consult the risk register to determine the likelihood that the project will be accepted by the customer and meet regulatory requirements.

Stop the project, ask for additional funds to obtain work permits, and continue the project without further delays.

A junior project manager approaches a senior project manager for information on when to start the project closure process of the project they are handling. What information does the senior project manager require from the junior project manager to offer advice?

All planned work is completed and formal acceptance received

All the deliverables are completed and provided to the customer

All project costs are charged to the customer

All improvements are implemented within the planned time period

A project manager works at a construction company. The current project is a three year, multimillion-dollar initiative to rebuild a stadium. The first phase of the project has been completed within the three month timeframe and within budget. What should the project manager do next?

Proceed with the contractual closure of the phase.

Secure approval from the program manager.

Begin the administrative closure process.

During the project closing, the project sponsor informs the project manager that one of the deliverables, developed by a contractor, must be transferred to a nonprofit organization at no cost. The procurement documentation states that the property of this deliverable reverts to the contractor once the procurement contract is finished. What should the project manager do?

Consider this transfer as an open issue for the contract department and continue closing the project.

Add "avoid out of scope agreements during the closure process" to the lessons learned register.

Initiate a change request and execute the integrated change control process.

Review the contract agreement with the contractor in order to modify the property of the deliverable.

A stakeholder is concerned that the project is falling behind schedule, based on unofficial information from the project team. Although some tasks have slipped, these tasks have free floats; otherwise, the project is on track. The project manager immediately contacted the stakeholder to show and explain the latest project status reports. What should the project manager do next?

Review the project's communications management plan with the project team and update as necessary.

Issue a memo stating that the project status can only be shared through authorized channels.

Include the stakeholder in the project status mailing list.

Revise the status reports to clearly identify delays that should be acted on.

Project team A is launching a complex program in collaboration with project teams B, C, and D. What should be the priority for project team A's project manager during the early stages of the project?

Ask project teams A, B, C, and D to identify critical dependencies, risks, and major milestones.

Host a team-building event with members from project teams A, B, C, and D.

Include a metrics dashboard for project teams B, C, and D.

Establish the same priorities as those of project teams B, C, and D.

A project manager observed that a team member is becoming increasingly disengaged from an ongoing project. What should the project manager do to help ensure participation from this team member?

Speak to the team member, understand the problem, and ask the team member to work on corrective actions.

Ask another team member to mentor the disengaged team member.

Call a team meeting to discuss team engagement expectations.

Ask the team member to undergo additional training to improve their communication skills.

A project manager has been asked to manage an existing complex project. Some goals have already been delivered by the previous project manager. While reviewing the project management plan, the project manager realizes that one of the key deliverables is missing from the project goal.What should the project manager do next to ensure the expected project value is delivered?

Track through Requirements Traceability Matrix

Escalate the issue about the deliverable to the project sponsor.

Confirm the expected deliverables and rebaseline the project.

Use the contingency fund for more resources to complete the missing deliverable.

An innovative project is using artificial intelligence (AI) to identify chemical compounds for the development of new products. The project must deliver at least one product specification within two months and has a fixed budget that cannot be increased.Given that the duration of the AI processing can last from three days to two weeks, and that the AI findings cannot be predicted, how should the project manager maximize the business value delivered with the remaining budget?

Plan an iteration directly after AI processing to analyze and prioritize the development goals.

Ensure that the specification iterations are limited to 50% of the overall project duration.

Ensure that the AI processing is limited to 25% of the overall project budget.

Plan the specification work as a predictive task with a fixed duration to guarantee value.

A team is working in a highly regulated industry and the compliance department keeps pushing documentation and process steps that interfere with the team’s desired way of working. Team frustration increases with the compliance department, and the team asks the project manager to intervene.What approach should the project manager take?

Help the team understand that compliance is an important part of the overall success of the project and value creation.

Push back on the compliance department and reduce the number of documents so the team can focus on value creation.

Conduct a daily workshop to assess the compliance, and complete as much compliance work as possible in that timebox.

Invite the compliance team to the daily standup meetings to avoid team resentment.

A member of the project team was hired for six months to work on only one task. In the fifth month, the team member decides to pursue another job opportunity.What should the project manager do next?

Determine what remaining packages might be affected and ensure that adequate resources are available.

Modify the contract to ensure the team member will complete the packages in the fifth month.

Confirm the terms of the team member's contract in order to close their participation appropriately.

Check the contingency reserve for extra resources to hire a new member to finish these packages.

An organization using a predictive approach has decided to switch to an agile approach. The organization believes it will deliver more value to their customers and has decided that all projects will adopt the agile approach.In order to ensure that the benefits are realized, what should the project manager do?

Align the benefits management plan with the product backlog.

Evaluate the realization of benefits during the standup meetings with the team.

Evaluate the benefits management plan during the demo at the end of the sprints.

Delegate the setup of the benefits management plan to the scrum master in the next standup.

A project manager has been assigned to a multimillion-dollar project already in execution. During a project status meeting, one of the team members mentions that there are some delays because a senior executive is not responding to communications.What should the project manager do?

Use networking to contact the senior executive to get a response.

Establish a process to send daily reminders to the senior executive.

Remove the task from the critical path so it will not affect the project schedule.

Escalate the concern to the senior executive's manager.

An integrated project delivery requires the development of both hardware and software. The project manager has received a customer-approved Gantt chart for the entire product development, and the customer wants to be involved during project execution. However, the software development team would like to introduce agile methodologies.What should the project manager do?

Assess the best project methodologies for continued business value.

Adopt agile sprints to develop the project within the timeframe.

Advise the team to strictly follow the customer-approved Gantt chart.

Evaluate customer roles with the project management office (PMO).

In a large organization, a project is experiencing communication difficulties. Team members and functional leaders are expressing that they are informed too late or not included in project discussions, or are simply unaware of important project delivery information.How should the project manager address this situation?

Ensure adherence to the agreed process as stated in the communications plan.

Send a regular email update to each functional manager regarding the project's status and next steps.

Coordinate a meeting with the team leaders to find a solution.

Refer to the RACI chart on who needs to know what and when and ensure compliance.

A project manager is building a project team. All of the project team members have worked together on previous projects. One of the team members is known for challenging most organizational procedures and processes.What should the project manager do first to ensure a smooth project initiation?

Review the organizational process assets (OPAs) with all team members and establish ground rules.

Ask the project sponsor to define the ground rules and share them with the team members.

Ask the project sponsor to replace or remove the troubled team member.

Set up a meeting with the team members to review the project management plan.

A project advisory team is working remotely from the core project team. There is a constant flow of information between these two teams, and both teams approve project documents. Any delays in approvals will result in additional expense.Which practice would assure the project manager that all of the documents are on hand, updated, and approved properly?

Oversee a single document registry and change control system that both teams use.

Let the advisory and core teams develop and maintain their own document categorization and naming systems.

Require each member of the advisory and project teams to maintain updated records.

Have the sponsor maintain and approve changes within a single document registry.

A project team is in the planning phase of a complex project. The project has an end-date restriction for a new product with which they have no previous experience. The project sponsor is requesting a detailed schedule, but the team is unable to predict when tasks will occur throughout the project, especially because some of them are dependent on other business units.What life cycle methodology should the project manager use in this situation?

A hybrid life cycle including a prioritized product backlog approved by the sponsor

A predictive life cycle including a schedule in agreement with all business units

An agile life cycle including a detailed schedule in agreement with all business units

An iterative life cycle including task durations and a budget approved by the sponsor

SG20 Baseline Top60 -- The Hardest Questions Ever!

Authored by PMI SG20

Professional Development

Used 8+ times

SG20 Baseline Top60 -- The Hardest Questions Ever!

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60 questions

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

An urban hotel design project has an international, multidisciplinary, and cross-cultural team. The project manager is in the process of developing the first version of the project management plan. What should the project manager do?

Allow sufficient time for the project team to prepare the project management plan before the project execution stage starts.

Keep the project management plan summarized and at a high level to facilitate communication among the diverse team members.

Separate the risk register from the project management plan, due to the project's complexity, making it a standalone document.

Include the project budget and project cash flow scenarios as part of the project management plan.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

An agile project is in its first of 12 iterations, and each iteration lasts two weeks. In the first iteration review, the stakeholders ask for a monthly report.What should the project manager do?

Ask the team members to create a monthly report.

Create a monthly report and send it to the stakeholders.

Educate the stakeholders according to the agile approach being followed.

Ask the stakeholders to participate in an iteration review once a month.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A company is expanding, and the project manager is contemplating whether to hire new resources or outsource resources from an approved vendor team. What should the project manager focus on regarding this decision?

The cost of internal resources versus vendor resources.

The organization's resource strengths and skills versus those of the vendor.

The cost of outsourcing to a local vendor versus a global vendor.

The procurement strategy of the company and procurement standards.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A team member is scheduled to visit an overseas client site next week. However, the project manager overheard the team member tell a project coordinator that their functional manager denied the team member's request for time off as compensation for the client visit. The project manager needs to ensure that the team member will visit the client site next week.What should the project manager do?

Meet with the team member directly to tell them about what they overheard.

Confirm with the team member that the client visit can take place.

Confront the functional manager about the team member's time off.

Log the issue as a risk in the risk log and assign another team member.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A vendor for a large and complex project has been performing more work than was originally anticipated. The original time and materials contract caused the project to be behind schedule and over budget. The contract is about to expire.What should the project manager do?

Create a request for quotation (RFQ) to formulate a list of new vendors.

Shift to a master services agreement with appendices for the additional work as required.

Consult the lessons learned repository to formulate a list of potential new vendors.

Try to negotiate a fixed-price contract with the current vendor.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A project manager was assigned to deliver new software for university students. In this project, the software is being delivered to a specific niche of people. To better understand this niche, the project manager needs to develop an archetype user.How should the project manager do that?

Create a persona character.

Contract with an architecture firm.

Submit a public questionnaire.

Publish a marketing plan.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A project manager is planning for a project team that will soon start work on a critical subsystem. There are two technical alternatives identified for the subsystem, but it is not clear if either alternative will perform satisfactorily. The project will be compromised if the performance of the critical subsystem falls short.What should the project manager do first?

Direct the team to assess and evaluate the alternatives for the subsystem.

Add subsystem performance to the issue log and assign an owner for that issue.

Schedule work for the most promising alternative and add management reserve for the other alternative.

Advise stakeholders of the major risk to the project posed by the subsystem's performance.

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