"""^_^การสื่อสารภาษาอังกฤษ และการพูดโทรศัพท์

1. Which one is not the polite word? คำไหนไม่ใช่คำสุภาพ

• a. sir

• b. good morning

• c. hey

• d. please

2. How would you greet your guest for the first time? คุณจะพูดกับแขกว่าอย่างไร เมื่อพบกันเป็นครั้งแรก

• a. hey

• b. hi

• c. hello

• d. good morning

3. After the registration what should the receptionist say to the guests? หลังจากการลงทะเบียน พนักงานต้อนรับควรจะพูดอย่างไรกับแขก

• a. Have a pleasant stay with us, sir/madam.

• b. Have a nice day, sir.

• c. I hope you'll enjoy your stay with us, madam.

• d. All of them are correct.

4. When you pick up the phone, what should you say? เมื่อคุณรับโทรศัพท์ คุณควรพูดว่าอย่างไร

• a. Good morning, Housekeeping. Pranee is speaking. May I help you?

• b. Hi, Front Desk. Nunee is speaking. What can I do for you?

• c. Good afternoon, Front Desk. Pimpa is speaking. What do you want me to do?

• d. Hey, Housekeeping. Wipa is speaking. What do you want?

5. Which sentence is used for offering help to your guests? ประโยคใดใช้ในการเสนอความช่วยเหลือให้กับแขก

• a. Would it be okay if I got an ironing board?

• b. Can I get you something, sir?

• c. I'll bring you two pillows.

• d. I would like a cup of coffee, please.

6. Which sentence is used for responding to guest request? ประโยคใดใช้เพื่อการตอบรับความต้องการของแขก

• a. Certainly

• b. Of course

• c. Sure sir, I'll bring you two pillows.

• d. All of them are correct.

7. Which sentence is used for informing the guest to wait? ประโยคใดใช้ในการแจ้งแขกให้รอ

• a. I'll be with you in a moment sir/madam.

• b. Just a moment, sir/madam.

• c. I'll be right with you.

• d. All of them are correct.

8. How do I get to Wangchan Hotel? ฉันจะไปโรงแรมวังจันทน์ได้อย่างไร

• a. Go straight on ABC road for 200 metres. It's on your left.

• b. Turn right. You'll see Wangchan Hotel on your left.

• c. It's around the corner.

• d. All of them are correct.

9. What are you looking for? คุณกำลังมองหาอะไรคะ

• a. I'm looking for a swimming pool.

• b. I don't know.

• c. I don't want anything.

• d. All of them are correct.

10. Which one is used for responding when people say "Thank you"? ประโยคใดใช้ในการตอบรับคำขอบคุณ

• a. You're welcome sir/madam.

• b. It's my pleasure sir/madam.

• c. You're most welcome sir/madam.

• d. All of them are correct.