The ability to control communication and effectively express ideas in a professional manner is a necessary skill for ​_______ in any career.

• long-lasting relationships

• feeling insecure

• success

• meeting new clients

The ability to understand people is the key to operating ______ in many professions

• confidently

• calmly

• complicated

• effectively

When people are _______, they can be worried, anxious, and overwhelmed.

• professional

• social

• insecure

• happy

Show people you care by ________ to them and trying to understand their point of view.

• listening

• talking

• complaining

• going

Effective ________ is the act of successfully sharing information between two people (or groups of people) so that the information is successfully understood.

• intake

• communication

• greeting

• listening

Listening is the best ________ builder

• communication

• problem

• color

• relationship

Client questionnaire or consultation card is the same as ________

• appointment card

• Intake form

• lifestyle

• portfolio

After the service, record any formulations or _______ that you used.

• shampoo cape

• styling combs

• foreign language

• products

Listening to a client and repeating what you think he or she is telling you is called________.

• reflective listening

• show and tell

• lifestyle

• consultation

If you have a habitually late client, how should you book their appointment?

• At 6:00 am

• Schedule them last

• On their lunch break

• On a Sunday