ID 2nd Challenge Mode

Customer reaching out to Xendit and ask "hallo, ingin bertanya, apakah 1 account bisa digunakan pada beda beda aplikasi?" The Ticket Type and Reason Code of the ticket are: - Question::API::Use case and parameter explanation - API::Lack of understanding in Xendit use case

• True
• False

What is the correct Ticket Type for the previous question?

• Question::Account Onboarding::Account activation flow
• Question::Account Onboarding::Account registration flow
• Question::Account Onboarding:: Use case
• Question::Account Onboarding::Required additional business document

"Halo Xendit Platform, Akun saya adalah akun yang dibuat kan via XenPlatform, bagaimana cara nya untuk melakukan set call back API di Akun saya ? terima kasih" What is the correct Ticket Type for this? The answer is "Question::Xenplatform::____"

• Product feature and capabilities
• API related to sub account
• Sub account login error
• Owned sub account

Customer is reaching out to CS and said "Saya memiliki kendala pada saat login, dimana kode autentikasi/cadangan saya lupa" then provide the following payment proof for checking. What is the correct combination of Ticket Type for this ticket?

• Question::Dashboard::Difficult to login with 2FA
• Question::Dashboard::PIN setting
• Question::Dashboard::Password reset
• Question::Dashboard::Account unlocking

Customer just reached out to us and ask for their account rejection. Upon checking, their submitted website does not meet our standard. What is the correct Reason Code for this inquiry?

• Account Onboarding::No permission to activate account
• Account Onboarding::No permission to activate account
• Account Onboarding::Break in activation flow
• Account Onboarding::Substandard website

Below are all Reason Codes for "Question::Account Onboarding::Account activation rejection", EXCEPT...

• Account Onboarding::Sendgrid issue
• Account Onboarding::Fraud indication
• Account Onboarding::Incomplete or incorrect docummentation submitted
• Account Onboarding::Ineligible business

We just received an email from customer who asks "kenapa metode pembayaran alfamart saya belum aktif juga?" What is the correct Ticket Type for this? "Question::Product Activation::___"

• Product activation error
• Product activation status
• Cards eligibility for individual entity
• Other

What is the combination of Ticket Category, Ticket Type, Reason Code, and Partner fields for delayed Alfamart activation due to incomplete docs submitted by merchant? Tick all that applies!

• Question
• Question::Product Activation::Product Activation status
• Product Activation::Delayed product activation by additional docs required
• None

Customer is asking, "kami sudah mengaktifkan astra pay di dashboard kami namun saat lama checkout sampai hari ini belum muncul ya sejak 20 november" What is the correct product for this inquiry?

• Invoice
• Virtual Account
• QR Code
• Ewallet

What is the correct "Ticket Category" for Ticket Type "Question::Cards::Settlement time"?

• Issue - Normal
• Issue - Fire
• Question
• Task