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1. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

• Speaker

• Spokesperson

• Disseminator

• Monitor

Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

• Figurehead

• Liaison

• Leader

• Communicator

A manager at Computers India might be responsible for handling all price negotiations’ with key suppliers of electronic circuit boards

• Figure Head Role

• Leadership Role

• Liaison Role.

The authority flows from

• Bottom to top

• Top to Bottom

• In all directions

• None of the above

The accountability flows

• In all directions

• Downwards

• Upwards

• None of the above

Authority granted to an employee should be

• More than the responsibility entrusted to him

• Less than the responsibility entrusted to him

• Equal to the responsibility entrusted to him

• All of the above

All of the following are reasons why people may resist change EXCEPT:

• monetary gain

• fear

• poor training

• disrupted habits

Which of the following individuals understand and supports changes in an organization?

• managers

• change agents

• subordinates

• consultants

Which technique for reducing resistance to change occurs when you directly threaten a subordinate?

• Coercion

• Participation

• Negotiation

• Manipulation

Select the merits of automation:

• Low operating costs

• More capital investment

• Less maintenance cost

• None of the above