CCB MNL Assessment: Delayed Baggage :)

ZQNQF14922. What is the reason for the delayed bag?

• Qtag scanning error

• Fail to load - Shortshipped

• Old tag not removed

• Offloaded in error

Answer explanation

RL is 20 which is Fail to load - Shortshipped if you've checked bag assist or https://dokumen.tips/documents/world-tracer-basic-training-new.html?page=6

What is the Internal contact number of Capital Courier at PER?

• 13 14 80

• 1300 306 980

• 08 9352 5809

Answer explanation

INTERNAL contact number XD

KIQ 4333 - Delayed Baggage - Booking or Amending delivery for Delayed / Mishandled Baggage -Capital Courier

Based on the picture, click the highlighted hyperlink and it will provide an excel file :)

Assuming that all of the items have proof of purchase, what is the total amount that we'll offer to the passenger regarding the lost baggage claim?

Answer explanation

Brand New Sony Playstation and (2) Duty-Free Cosmetics are not included in the reimbursement as they're part of our Conditions of Carriage.

High value items are defined as any item a customer is claiming over _______?

Answer explanation

KIQ 4300 - Baggage claim for reimbursement-High Value Items

Name the countries that start with the letter "V" which is part of the Montreal Convention :)

Answer: _______ and _______

Answer explanation

Vanuatu and Vietnam

KIQ 4303 - Baggage Claim for Reimbursement - Time Limits & Liability Limits