Workplace Readiness

Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?

• a. Report Ashley to the human resources manager.

• b. Let these inappropriate actions go because it will get better with time.

• c. Ignore Ashley but make sure her peers know.

• d. Write an email to her parents explaining the situation and asking for help.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language, which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

• Remain calm and report the problem up the chain of command

• Directly confront the manager again about the situation

• Threaten to quit if he does not stop speaking in such an inapporpriate way

• Join in with the use of the inappropriate language to fit in

Tags

WRS-06

When writing resumes, why do employers prefer professional references over personal ones?

• a. IT is illegal to provide personal references.

• b. Professional references tend to be more intelligent.

• c. Professional references are biased.

• d. Personal references tend to be biased.

You are working at a graphic firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get home at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

• a. Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.

• b. Agree to stay and finish your project without question because the work is more important.

• c. Since you first committed to help your neighbor, tell your co-worker you cannot stay and why.

• d. Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.

Why is having diversity in a company culture’s staff a good idea?

• a. There is a broader range of talents, skills, and creativity.

• b. It creates a homogenous work ethic.

• c. The work environment will be more ethical.

• d. It meets the quota for minority cultures.

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

• integrity

• diversity

• work ethic

• critical thinking

Tags

WRS-08

On Tuesday, Emma’s supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish them on time. What should she do?

• a. Discuss the problem with her supervisor.

• b. Come in early to work to finish the jobs.

• c. Ask coworkers to complete one of the projects.

• d. Finish what she can; deadlines can usually be changed.

One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for:

• changes in lifestyles

• changes in the workplace

• boredom and burnout

• life after retirement

Tags

WRS-13

Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?

• The employer is required by law to make such investments

• The employer has an interest in expanding her skill set

• She likes to explore options so she might move on to something else

• She enjoys learning by does not want to pay for it herself

Tags

WRS-13

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively.

• Restate the key question and ask if your understanding is correct

• Smile and answer the question as soon as possible

• Ask for the person's email address so you can send him/her your answer

• Focus on one part of the question and answer that, then move on

Tags

WRS-07