What Windows utility would you use to check the validity of a digital certificate?

• Credential Manager

• Device Manager

• Certificate Manager

• BitLocker

A friend wants to ensure that their computer doesn't fail due to corrupt system files. Ideally, they would like to run a scan of their system every other week but they are prone to forgetting. What utility would enable your friend to set up an automated scan that would occur every other week?

• Task Scheduler

• SFC

• Task Manager

• Device Manager

As a computer technician, you must be able to evaluate a system's health, and you must be able to find the information with which to diagnose a problem. A utility that contains a wealth of information and with which you should be familiar is the System Information utility (msinfo32). Which information will you not find in the System utility or System Properties?

• The installed operating system and service packs

• The file system used by your hard drive

• The amount of installed RAM

• The use of a 32- or 64-bit operating system

Your IT department is preparing to install 20 new computers. You want to create a master operating system installation file on the network server, connect the computers to the network, and install the operating system simultaneously on all 20 computers. Which method should you use to boot the computers across the network?

• ISO image

• PXE

• Bootable thumb drive

• Installation CD or DVD

A BSOD (blue screen of death or STOP error) might have several causes. If the cause were missing or corrupt system files, which of the following probably provide the best solution for solving the problem?

• Reinstall the operating system from a repair disc

• Use the Reset option from the Settings applet

• Run sfc /scannow

• Reboot the computer and allow the computer to find the correct startup files

On a Linux computer, what does the chmod command do?

• It changes file permissions

• It starts the text editor

• It performs word searches

• It prints the working directory

A friend has come to you because they are confused about using the Remote Desktop from home. What should you tell them about Remote Desktop?

• Remote Desktop strengthens security for a remote connection

• Remote Desktop is used to request assistance from another computer at a remote location

• Remote Desktop activates a VPN connection or proxy settings

• Remote Desktop provides access to documents on your office computer while working from home

Which of the following are valid ways to install Windows?

• As an in-place upgrade to an existing version

• As a clean install to an empty hard drive or to the same partition as the current version

• As a repair installation to fix problems with the current installation

• With the recovery partition (which involves resetting the system to its original installed state)

Which of the following statements about workgroups is not true?

• All computers default to a workgroup until they can join a domain

• Workgroup computers are managed by a network administrator

• Workgroup computers are usually home computers

• A workgroup does not require a password

You are asked to copy a large number of files and folders to a new hard drive using the command prompt. What command copies multiple files and folders to another folder or hard drive?

• xcopy

• md

• cd

• copy