Washington

What is the address of the Washington records office?

• 13101 Northwest Freeway, Suite 300 Houston, Texas 77040

• 13101 Northwest Freeway, Suite 300 Houston, Texas 70740

• 307 29th STREET NE, STE 101

  PUYALLUP, WA 98272

• 307 29th STREET NE, STE 101

  PUYALLUP, WA 98372

Reorder the following: What is our VM protocol?

• Leave a VM and send a request through email/fax.

• Leave a detailed message for call back and patient's information

• Call if it's still unproductive, exhaust then forward to HDD for review.

• (NO CALL) Send a status check through email/fax.

Answer explanation

If no request found on the fax confirmation, please send request to HDD for resub 

If no fax/email on the 2nd VM then leave a voicemail

​ (a)   received. Confirmed with George​ (b)   Estimated send ​ (c)  

to Lexitas’s confirmed address/fax. ​ (d)   Turn around time is 7 days through ​ (e)   house. They accept cards and checks.

• Request
• HANDSOME.
• date
• Still in process.
• IN

Answer explanation

NOTES SHOULD ALWAYS BE CLOSE TO THE TEMPLATES GIVEN BY THE CLIENT

Match the following

• Turn around time 20 business days through in house. They accept cards and checks.

• 253-445-3400

• Faxed second request to 456-789-7891

• No records

• Rebuttal

• We process request 45 business days.

• Retention policy

• Request not received.

• 253-445-4425

• Request received. Still in process.

What tab in the cheat sheet can we see the updates?

• Quality

• Reminders

• Templates

• Home

Answer explanation

ALWAYS OPEN THE CHEATSHEET AND CHECK THE REMINDERS.

Match the following

• Tickle 2 business days

• Records are here

• Tickle 18 business days

• Email sent

• Tickle 2 business days

• Request not received

• Tickle 4 business days

• Voicemail message left

• Tickle 5 business days

• Request received

Answer explanation

ALWAYS CHANGE THE TICKLE DATE

Checked ​ (a)   portal. ​ (b)   ready to be ​ (c)   INV 45678954.

(Tickle out ​ (d)   business days. If it comes back up on the list, please give to ​ (e)   .) 

• CIOX
• Invoice
• uploaded
• 3
• NES

Answer explanation

NES handles CIOX and not MRO

Reorder the following for request not received scenario.

• Resubmit request

• DIRECT Phone number, extension, other means to contact the facility

• Verify identifiers

• Name of the custodian/person you spoke with

• Identify the fastest ways to send and receive the request

Answer explanation

there's no need for us to obtain TAT, MOP, Mode of processing in a scenario that's the request was not received.

Reorder the following in a scenario where the request was received.

• Wrap

• Name of the custodian/person you spoke with

• Verify identifiers

• Necessary details

How can we expedite request? Especially, if its rush, missing cert, or bills request.