Washington

What is the address of the Washington records office?

• 13101 Northwest Freeway, Suite 300 Houston, Texas 77040

• 13101 Northwest Freeway, Suite 300 Houston, Texas 70740

• 307 29th STREET NE, STE 101

  PUYALLUP, WA 98272

• 307 29th STREET NE, STE 101

  PUYALLUP, WA 98372

Reorder the following: What is our VM protocol?

• (NO CALL) Send a status check through email/fax.

• Leave a VM and send a request through email/fax.

• Leave a detailed message for call back and patient's information

• Call if it's still unproductive, exhaust then forward to HDD for review.

Answer explanation

If no request found on the fax confirmation, please send request to HDD for resub 

If no fax/email on the 2nd VM then leave a voicemail

​ (a)   received. Confirmed with George​ (b)   Estimated send ​ (c)  

to Lexitas’s confirmed address/fax. ​ (d)   Turn around time is 7 days through ​ (e)   house. They accept cards and checks.

• Request
• HANDSOME.
• date
• Still in process.
• IN

Answer explanation

NOTES SHOULD ALWAYS BE CLOSE TO THE TEMPLATES GIVEN BY THE CLIENT

Match the following

• Retention policy

• We process request 45 business days.

• Faxed second request to 456-789-7891

• Request not received.

• Rebuttal

• Request received. Still in process.

• 253-445-4425

• 253-445-3400

• Turn around time 20 business days through in house. They accept cards and checks.

• No records

What tab in the cheat sheet can we see the updates?

• Quality

• Reminders

• Templates

• Home

Answer explanation

ALWAYS OPEN THE CHEATSHEET AND CHECK THE REMINDERS.

Match the following

• Tickle 4 business days

• Request received

• Tickle 5 business days

• Voicemail message left

• Tickle 2 business days

• Email sent

• Tickle 18 business days

• Records are here

• Tickle 2 business days

• Request not received

Answer explanation

ALWAYS CHANGE THE TICKLE DATE

Checked ​ (a)   portal. ​ (b)   ready to be ​ (c)   INV 45678954.

(Tickle out ​ (d)   business days. If it comes back up on the list, please give to ​ (e)   .) 

• CIOX
• Invoice
• uploaded
• 3
• NES

Answer explanation

NES handles CIOX and not MRO

Reorder the following for request not received scenario.

• Name of the custodian/person you spoke with

• Resubmit request

• Identify the fastest ways to send and receive the request

• DIRECT Phone number, extension, other means to contact the facility

• Verify identifiers

Answer explanation

there's no need for us to obtain TAT, MOP, Mode of processing in a scenario that's the request was not received.

Reorder the following in a scenario where the request was received.

• Name of the custodian/person you spoke with

• Verify identifiers

• Necessary details

• Wrap

How can we expedite request? Especially, if its rush, missing cert, or bills request.