Rooms Division

The........Normally employs the largest number of staff in the Rooms Division

• Reservation

• Front Office

• Housekeeping

The ........ most visible department in the hotel?

• Housekeeping

• Front Office

Front Office Functions:

• Manage guest profiles

• answer and distribute calls to the appropriate  extension

• Provide concierge services

• A&C

In certain hotels, the Front Office will absorb the responsibilities of the  Reservations and Concierge department.

• True

• False

The Concierge Position can be found in all hotels:

• False

• True

PBX stands for:

• Private Bisquit Extra

• Personnel Equite Exchange

• Private Branch Exchange

The Guest Relations department is the personal contact between  the hotel and the guests.

• False

• True

The Concierge Position duties:

• Making various types of reservations for guests

• Arranging transportation for guests

• receiving and processing reservation  requests

• A&B

The position in this department are:

• Room attendants

• House persons

• Executive Housekeeper

• all answers are correct.

Housekeeping communication with the  Front Office is crucial for the successful  operations of the hotel.

• True

• False