PC Final Certification

PC Final Certification

Professional Development

20 Qs

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PC Final Certification

PC Final Certification

Assessment

Quiz

Specialty

Professional Development

Practice Problem

Medium

Created by

Cutherine Planilla

Used 5+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can the Medallion device be shipped to a residence if the guest lives outside the U.S. and/or to a PO Box?

NO - At this time home shipping is only available for U.S. residents. Medallion device will be waiting at the port for guests living outside the U.S. Medallions cannot be sent to a PO Box.  

YES - Medallion orders can be shipped anywhere in the world. It is not limited to the U.S. or any other country. If a guest does not wish to have the Medallion shipped, they can always pick it up at the port during check in. Medallions cannot be sent to a PO Box, it has to be a physical, resident address.  

YES - Medallion orders can be shipped to U.S. and Canadian residents. Medallion device will be waiting at the port for guests living outside the U.S. and Canada. Medallions can be sent to a PO Box as well, as long as it resides in the U.S. or Canada.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which option is the correct verbiage for the Monitoring Disclosure?

Calls are recorded for quality and training purposes

Calls are recorded 

Calls may be monitored or recorded for quality and training purposes  

Calls may be monitored or recorded for quality purposes 

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which option has all the correct information needed to submit a Slack Ticket?

Sail date, ship, urgency, booking #, description of the issue

Sail date, ship, urgency, booking #, guest first and last name, contact phone #, description of issue

Sail date, ship, urgency, booking #, guest first and last name, description of issue

Sail date, ship, booking #, guest first and last name, DOB, description of issue

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool should be used if the guest has questions about Covid 19 requirements?

MCA

Cruise Health Tool

Princess Website

Cruise Personalizer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a guest calls in wanting to check on their Medallion order, where can you locate the order details?

CMC- Compass Management Console  

Ocean Hospitality 

Cruise Personalizer

All of the above 

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which loyalty level receives 50% off for MedallionNet?  

Ruby and Above

Elite only 

Platinum and Elite 

All of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a guest had questions regarding the port location, what system could you check this information in? 

MedallionClass App

CMC - Compass Management Console  

Cruise Personalizer

Ocean Hospitality 

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