PC Final Certification

Can the Medallion device be shipped to a residence if the guest lives outside the U.S. and/or to a PO Box?

• NO - At this time home shipping is only available for U.S. residents. Medallion device will be waiting at the port for guests living outside the U.S. Medallions cannot be sent to a PO Box.  

• YES - Medallion orders can be shipped anywhere in the world. It is not limited to the U.S. or any other country. If a guest does not wish to have the Medallion shipped, they can always pick it up at the port during check in. Medallions cannot be sent to a PO Box, it has to be a physical, resident address.  

• YES - Medallion orders can be shipped to U.S. and Canadian residents. Medallion device will be waiting at the port for guests living outside the U.S. and Canada. Medallions can be sent to a PO Box as well, as long as it resides in the U.S. or Canada.

Which option is the correct verbiage for the Monitoring Disclosure?

• Calls are recorded for quality and training purposes

• Calls are recorded 

• Calls may be monitored or recorded for quality and training purposes  

• Calls may be monitored or recorded for quality purposes 

. 

Which option has all the correct information needed to submit a Slack Ticket?

• Sail date, ship, urgency, booking #, description of the issue

• Sail date, ship, urgency, booking #, guest first and last name, contact phone #, description of issue

• Sail date, ship, urgency, booking #, guest first and last name, description of issue

• Sail date, ship, booking #, guest first and last name, DOB, description of issue

. 

Which tool should be used if the guest has questions about Covid 19 requirements?

• MCA

• Cruise Health Tool

• Princess Website

• Cruise Personalizer

If a guest calls in wanting to check on their Medallion order, where can you locate the order details?

• CMC- Compass Management Console  

• Ocean Hospitality 

• Cruise Personalizer

• All of the above 

Which loyalty level receives 50% off for MedallionNet?  

• Ruby and Above

• Elite only 

• Platinum and Elite 

• All of the above

If a guest had questions regarding the port location, what system could you check this information in? 

• MedallionClass App

• CMC - Compass Management Console  

• Cruise Personalizer

• Ocean Hospitality 

What is the proper way to verify a guests account?

• Ask the guest to provide their booking #, first/ last name, date of birth

• Ask the guest to provide their booking #, date of birth  

• Ask the guest to provide their booking #, first/ last name, ship/ sail date, date of birth 

• Provide the guests booking #, first/ last name, date of birth

If a guest calls in stating, they booked a hotel with us (MedallionClass) and would like to cancel, what should you do?

• Advise the guest that we do not book hotels  

• Transfer them to PCL (Princess)  

• Collect the booking details and email them to management  

• Collect the booking details and put in a slack ticket  

Where are guests boarding passes located?

• Cruise Personalizer / Princess website

• They receive their boarding pass at the time of check in at the port  

• MedallionClass App 

• Boarding passes are sent by mail to the guest's house