
PC Final Certification
Authored by Cutherine Planilla
Specialty
Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can the Medallion device be shipped to a residence if the guest lives outside the U.S. and/or to a PO Box?
NO - At this time home shipping is only available for U.S. residents. Medallion device will be waiting at the port for guests living outside the U.S. Medallions cannot be sent to a PO Box.
YES - Medallion orders can be shipped anywhere in the world. It is not limited to the U.S. or any other country. If a guest does not wish to have the Medallion shipped, they can always pick it up at the port during check in. Medallions cannot be sent to a PO Box, it has to be a physical, resident address.
YES - Medallion orders can be shipped to U.S. and Canadian residents. Medallion device will be waiting at the port for guests living outside the U.S. and Canada. Medallions can be sent to a PO Box as well, as long as it resides in the U.S. or Canada.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which option is the correct verbiage for the Monitoring Disclosure?
Calls are recorded for quality and training purposes
Calls are recorded
Calls may be monitored or recorded for quality and training purposes
Calls may be monitored or recorded for quality purposes
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
.
Which option has all the correct information needed to submit a Slack Ticket?
Sail date, ship, urgency, booking #, description of the issue
Sail date, ship, urgency, booking #, guest first and last name, contact phone #, description of issue
Sail date, ship, urgency, booking #, guest first and last name, description of issue
Sail date, ship, booking #, guest first and last name, DOB, description of issue
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
.
Which tool should be used if the guest has questions about Covid 19 requirements?
MCA
Cruise Health Tool
Princess Website
Cruise Personalizer
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a guest calls in wanting to check on their Medallion order, where can you locate the order details?
CMC- Compass Management Console
Ocean Hospitality
Cruise Personalizer
All of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which loyalty level receives 50% off for MedallionNet?
Ruby and Above
Elite only
Platinum and Elite
All of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a guest had questions regarding the port location, what system could you check this information in?
MedallionClass App
CMC - Compass Management Console
Cruise Personalizer
Ocean Hospitality
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