Week 4

Scott can arrange trips for everyone , his role is ?

• Arranger

• Approver

• Self booker

• Flexible arranger

Rosita Cannot finish her booking without the approval of Zila .Witch is Zilas Role ?

• Arranger

• Approver

• Selfbooker

• Guest traveler arranger

Alex can change the role of other users .Hi role is ?

• Flexi arranger

• Delegate approver

• Manage user

• Arranger

Do the cost centers help the companies to allocate their costs?

• No

• Yes

Select the prepaid Hotel rate

• Private hotel rate

• Egencia hotel collect rate

• ESR (Expedia special rates)

• Published Rate

If a client calls complaining about the quality of a service of one of our providers .What can you do ?

• Promise them compensation

• Raise a CRT form /Case

• Call the provider to claim on the the behalf of the client

• Don't take any action the booking is already finished

Whet product is an instant purchase?

• Hotel

• Train

• Low cost carrier

• Scheduled airline

A customer calls you to amend his hotel booking from a king size to two standard ones .What kind of change is that ?

• Hard change

• chargeable change

• Soft change

• Instant change

You are booking a flight for you customer and adding extra luggage. Would you charge 2 transaction fees?

• Yes

• No

What profile would you use ? Thomas called ( Arranger ) to make a reservation for Pablo (Traveler) .

• Thomas

• Pablo