Welcome to Servicenow

What does each row in a list represent?

• A field in a record

• An action in a table

• A record on a table

• A table in the Platformsd

What offers a quick form of filter navigation?

• Column headings

• Additional actions

• Field values

• Breadcrumbs

What are the three components that make up a filter condition?

• Type | Field | Value

• Field | Value | Operator

• User | Operator | Value

• Field | Operator | Value

• Value | Field | Operator

What action do you take on a menu item for it to always display in your instance?

• Add the menu as a favorite

• Pin the menu

• Expand the menu

• Add the menu to your preferences

What area in a form displays records from tables that have a relationship to the current record?

• Fields

• Related activities

• More options

• Related lists

How would you select which fields on a form you want to display?

• Select More options

• Select Personalize Form

• Select Choice fields

• Change the form view

What are the names of the two modules in the Service Desk, where you can locate work assigned to you and your group?

• - My Tasks

  - My Work

• - Group Assignments

  -My Groups Tasks

• - My Work

  - My Groups Work

• - My Groups Tasks

  - My Tasks

• - My Work

  - My Work Groups

Which feature facilitates synchronous collaboration within one record?

• User presence

• Group chats

• Work notes

• User activities

Which tab would you use to communicate to stakeholders and document activities through the task's lifecycle?

• Record Journal

• Notes

• Related Records

• Resolution Information

What kinds of reports can be generated from a list? (select two answers)

• Pie Chart

  Bar Chart

• Dashboards

  Bar Chart

• Bar Chart

  Time Series

• Time Series

  Bubble Chart