Outstations

How many channels should TAP have for boarding?

• 3

• 4

• 2

• 5

When should agents take care of the pending situations on the ineligible list?

• a. At the end of boarding

• b. At boarding preparation

• c. There’s no need to take care of it, it will be solved case by case as customers are boarding

What is NPS and why is so important for TAP

• NPS is a staff report and it is important because Staff can report the problems directly

• NPS is the score that passengers give to TAP station services and flight. Can improve TAP sales

• NPS is the score that passenger give to ground services

When you see a large trolley at the gate, what should you do?

• In advance, tag that trolley with Limit released or automatic bagtag, and give it to ramp agent

• ait for customer to board and then tag with DAA

•     Let the customer go because the flight is not that full

Who can have direct access to the Premium Boarding?

• Gold, Silver and Fast customers

• PRMs

• Passengers that have Premium written on the boarding pass

At the airport, we can have 2 kind of upgrades: Miles and UPGG. Which one has priority?

• UPGG

• Miles

• The one that presents first to the gate

When should you use the action “Mass cancel”?

• Whenever you have more than 1 passenger noshow at gate

• Only for families

• Only for a group of passengers that don’t have child with them