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ASK Week 4 Set 2

Authored by Aundra Shearer

Computers

5th Grade

Used 2+ times

ASK Week 4 Set 2
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30 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Any interaction between a company and its customers or potential customers is called a(n)_________________.

Exchange of Sale

TouchPoint

Business Deal

Business Sale

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sarah's Dairy wants to team up with Dougie Cookie to develop a new ice cream flavor. How should Sarah's Dairy accomplish this?

Execute A Joint Venture

Change the name of the business

Create a partnership

Create a franchise

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During a managers meeting, Gracie says "In relation to Kara's previous remark, our department has a simliar problem" Gracie is contributing to a group discussion by:

Helping summarize what has been said

Building on someone's comment

Pointing out missing info

making rules for the meeting

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Kaelie is planning a meeting for her department, she should first prepare this

Memo

Agenda

Letter

News Letter

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What trait is demonstrated when employees treat customers with respect and without prejudice?

consideration

honesty

empathy

integrity

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer telephoned to complain that a promised shipment had NOT arrived and to find out what happened. How can you show a customer-service mindset?

By talking about the problem with coworkers

helping organize the warehouse

calling back as soon as possible with answer

following up to see if customer is happy

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A willingness to learn, change, and take occasional risks all refer to a leader with

credibility

flexibility

a passion for work and people

business knowledge

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