ASK Week 4 Set 2

Any interaction between a company and its customers or potential customers is called a(n)_________________.

• Exchange of Sale

• TouchPoint

• Business Deal

• Business Sale

Sarah's Dairy wants to team up with Dougie Cookie to develop a new ice cream flavor. How should Sarah's Dairy accomplish this?

• Execute A Joint Venture

• Change the name of the business

• Create a partnership

• Create a franchise

During a managers meeting, Gracie says "In relation to Kara's previous remark, our department has a simliar problem" Gracie is contributing to a group discussion by:

• Helping summarize what has been said

• Building on someone's comment

• Pointing out missing info

• making rules for the meeting

Kaelie is planning a meeting for her department, she should first prepare this

• Memo

• Agenda

• Letter

• News Letter

What trait is demonstrated when employees treat customers with respect and without prejudice?

• consideration

• honesty

• empathy

• integrity

A customer telephoned to complain that a promised shipment had NOT arrived and to find out what happened. How can you show a customer-service mindset?

• By talking about the problem with coworkers

• helping organize the warehouse

• calling back as soon as possible with answer

• following up to see if customer is happy

A willingness to learn, change, and take occasional risks all refer to a leader with

• credibility

• flexibility

• a passion for work and people

• business knowledge

Managers use financial information to create and adjust

• Budgets

• Accounting Standards

• Mission Statement

• Trends

Emmah owns Boats and Floats, a boat company in Florida. Emmah recently decided to increase her advertising, especially local radio and TV. Which of the following marketing functions relate to Emmah's decision?

• Distribution

• Selling

• Finance

• Promotion

Alicen manages the day-to-day activities needed to produce and distribute tablets for a world-wide company. Her job title is most likely

• Sales Manager

• Operations Manager

• Quality Inspector

• Marketing Manager