Sales skills

What type of training(s) that you provide to your potential agent before exam?

• Licensing (PCE/ TBE/ CEILLI)

• Basic Sales Training (Sales 101/ Product Knowledge/ Phone Call/ Submission Process/ Referral Management)

• Technical Training (Submission Process)

• Mindset
  

• Others

ASM Name

If a doctor looks at your product's sample again and again, what does it means?

• He is not interested in you.

• He want you to finish your call earlier

• He is Hungry

• He is interested in your product

Where do we use benefit-tag-questions?

• In opening sales Call

• In Chemist Call

• In closing Doctors call

• During presentation

In a doctor's call, the Medical Representative should not discuss?

• Product and indications

• Disease and studies

• Religion and Politics

• New Information regarding Product

What does G stands for in GUEST Process of Sales

• Guest

• Greetings

• Gestures

• Gratitude

Do you provide any pre code training to your potential agent?

• Yes

• No

Which of the following is an Open-Ended Question?

• What color do you like more?

• Will you wear the black shirt today?

• Will you wear a green or red Shirt?

• Can I wear white shirt today?

What technique is Consultative Selling

• Argue with the customer

• Create arguments to show who is dominant in the conversation

• Challenge the customer

• Diagnose and act as an expert

Select the things the agent should do when a customer has a complaint

• Avoid being flexible and willing to collaborate

• Raise the voice to show the authority

• Tell the customer that he\she handle sales not complaints

• Show empathy and ask questions to understand the complaint