
Refresher Training 2023
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Easy
Jerika Moneaa
Used 10+ times
FREE Resource
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10 questions
Show all answers
1.
MATCH QUESTION
45 sec • 20 pts
Match the Credit Customers
Educational group.
Reservation will be booked in advanced.
EKO
Voucher is good up to $34.
Voucher must match contact info.
Drury
Voucher will specify type of tickets and number of guest.
GAP
Each voucher is good for 1 tram ticket.
Record voucher number in order.
Railbooker
(Amtrak)
Answer explanation
Remember Credit Customers may only reduce their numbers by 5.
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
What should you do if a guest swipe their card and only a certain amount of money comes off?
Just give them the ticket and pay the rest.
Get your supervisor and they will tell you what to do.
Tell the guest to pay the rest in cash.
Send them to another Ticket Sales Agent.
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
If a guest paid online and wants a refund, where do you process the the refund?
In their order
In POS
Through the call center
Tickets are non refundable.
4.
MULTIPLE CHOICE QUESTION
1 min • 20 pts
A guest wants to book the see everything combo. Which is the best option?
Movie @ 10:00am
Tram @ 10:50am
Cruise@ 12:00pm
Tram @ 9:40am
Movie @ 10:00am
Cruise @ 12:00pm
Cruise @ 12:00pm
Movie @ 1:00pm
Tram @ 2:00pm
Tram @ 11:00am
Cruise @ 12:00pm
Movie @ 2:00pm
Answer explanation
Remember to give at least 30 min in between events and the cruise.
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
How many points do you get for being 10 minutes late back from break?
-2
0
-1
-4
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Where do you go to return a fuel fee in order entry?
Void it out
You can't return fuel fees.
Item
Send them to the RIverboats for the fee.
Answer explanation
Anytime you are returning cruise tickets, you should ALWAYS return the fee.
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If a guest wants to get a Military Park Pass, where do they go?
Gift Shop
Info Desk
Online
We don't accept park passes.
Answer explanation
If a guest needs to PURCHASE a National Park Pass it's the gift shop.
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