
latihan juklak
Authored by graMitraCikupa TS
Education
1st - 5th Grade
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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada Penjuaalan Kartu Halo melalui e-commerce , CLS yang diberikan baik domestik maupun Internasional untuk bundling pasca bayar adalah Rp 1
Benar
Salah
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Paket apa saja yang dapat diaktifkan pada Program Force Ulilize GraPARI ?
Halo Device 100K & 150K
Halo Device 100K & 200K
Halo Device 150K & 200K
Halo Device 150K & 250K
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa SLA yang dibutuhkan dari Pelanggan sumbit order joint promo indihome - Telkomsel Halo, sampai dengan Telkomsel Halo aktif dan dapat digunakan pelanggan ?
3 Hari
5 Hari
6 Hari
7 Hari
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pelanggan yang sudah melakukan reservasi via My Telkomsel, apps, VA, UMB , mendapatkan nomor antrean dengan kode ?
G
P
R
K
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa Waktu yang diberikan ke pelanggan untuk melakukan pembayaran pada transaksi ganti kartu dan upgrade kartu di GraPARI Online
12 Jam
24 Jam
56 Jam
72 Jam
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika Pelanggan sudah dipanggil sebanyak 3x dan Pelanggan tidak kunjung datang , Maka CSR dapat melakukan pemanggilan ke urutan berikutnya dan menandaiinya dengan ?
Repeat Call
Call Next
Drop Call
Recall Transit
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa Waktu Rata-rata untuk penangganan permintaan ganti kartu SIM melalaui CTP Walk In yang diinformasikan ke Pelanggan ?
Max 20 menit , Jika ada kendala Max 1x24 Jam
Max 30 menit , Jika ada kendala Max 1x24 Jam
Max 20 menit , Jika ada kendala Max 2x24 Jam
Max 30 menit , Jika ada kendala Max 2x24 Jam
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