Presenting Close and Customer Engagement

Suresh was presenting the product benefits to Mr.Ramesh, What steps should he consider while presenting the same? Choose the correct option.

• Highlight that this is the best product available in the market

• State that this product is best suited for customers like him

• Use products benifits to discuss the value of investing the product and help him understand the money he needs to pay in monthly terms

What is a benefit illustration used for? Choose the correct option

• The benefit illustration is used to explain the features and benefits of the product

• Benefit illustration is an important document which asked the policy holders personal and policy details and the future benefit that will be recieved in the policy lifetime

• The benefit illustration is similar to a brochure of the products showing all the details about the policy

"The benefit illustration should be duly signed by the customer post the same is explain by the sales person".State whether the statement is true or false

• True

• False

Identify the steps that should be followed to close the sale from the options provided

• Ask the customer for payment

• Complete all relevant documents

• Seek references

• All the options are correct

What does LAPAC stand for?

• Listen, Acknowledge, Probe, Answer, Confirm

• Listen, Answer, Probe, Acknowledge, Confirm

Mr.Ravicharan has gone through the product presentation given by Suraj and his queries has been resolved as well.Is this the right time for suraj to ask for business

• New he should provide more information to the customer even if it is not asked for

• Yes

During the face to face called the queries and objection of the customer may be handled in a polite and positive manner by answering to the objections of the customer using LAPAC

• True

• False

Sujata has been presented with the product representation on one of the product Sanchay plus by Ajay.Sujata is still having some Gunjan so that she should go hurt or not what should Ajay do to convince her. Choose the right option

• Ajay should connect Sujatha with his manager to convince her

• Ajay provide se jyada with the one page and brochure of the production that she can go through the benefit of the product

• Ajay studios a product benefits to discuss the value investing in this product

It is the responsibility of the sales person to present and explain the official benefit illustration to the customer and the customer needs to acknowledge and sign the same.State whether the statement is true or false.

• True

• False

Arijit was in conversation with the sales person Biswajit where he was raising objections from time to time on the product and the benefit explained by Biswajit.What is the signal the customer is giving through these objections? Identify the correct option

• The customer is not getting convinced on the solution being provided

• The customer is interested in the solution provided by the sales person and hence getting his doubts cleared

• The customer does not want to go for this solution hence he is raising the objection thereby giving the signal of not buying the product