L2 Fazz Biz ID February Quiz

If there is an error where Flexpay merchant cannot access their dashboard or incorrect information is reflected on the dashboard, what slack channel should Prod Ops head to report this issue?

• Prod Ops escalate to #ftn-low-balance-alert channel

• Prod Ops escalate to #flexpay-disbursement

• Prod Ops escalate to #testing-avg-processing-time

• Prod Ops escalate to #flexpay-support

What will Prod Ops do before proceeding further to follow up with the loan officer regarding the approval via slack?

• Whitelist merchant checks, receive loan applications, loan limit checks & pre-approved supplier checks, invoice check

• Receive loan applications, whitelist merchant checks, invoice checks, loan limit checks & pre-approved supplier checks

• Receive loan applications, invoice checks, whitelist merchant checks, loan limit checks & pre-approved supplier checks

• Receive loan applications, invoice checks, loan limit checks & pre-approved supplier checks, whitelist merchant check

The following details are acceptable invoice requirements, except?

• Buyer information can be seen on the printed invoice

• There is supplier bank transfer information on the handwritten invoice

• Order Item and Amount are listed on the invoice

• Buyer information as a letterhead in a very clear invoice picture

What condition does the merchant need to fulfill in order to get disbursement approval?

• Merchant has made repayment and the request does not exceed monthly limit

• Merchant is included in blacklisted merchant in order to be whitelisted by loan officer team

• Merchant is able to submit multiple loan requests in a month and the combined amount can exceed monthly limit as long as they get prod ops approval

• Merchant can request loan exceeding their limit as long as the merchant is not on the blacklisted merchant

Which of the following merchant names are considered blacklisted merchants?

• Toko Mario Marannu, Upbanx Global Indonesia, King Juice & Klinik Kopi, Emado’s Shawarma

• Oki Mart, SRF Plastik, Puffy Cotton Candy, Elvano

• Mocktail Drink, Rumah Plastik, Juragan Crepes, Fishlab

• Senaputra Cafe Garage, Kopi Dari Hati Bekasi, Warkop 126, H&R Frozen, CV Kurnia Fajar

What is the correct scenario that may apply after the loan officer has approved the disbursement via Slack channel?

• Blacklisted merchant must be screened with Fraud Team in order to approve the request via dashboard

• Loan application that is still under "waiting" status cannot be approved due to amount more than 1 billion IDR

• Loan disbursement on the Invoice List page can be approved via dashboard as long as the amount less than or equal to 1 billion IDR

• Prod Ops must approve all request on the invoice list page because the dashboard only shows request with minimal amount 1 billion IDR

The following steps are the incorrect manual disbursement process, except?

• Sort the Payment List page into "created" status transaction to download the transaction list > Copy paste the data into Raw Data dashboard and open Output dashboard in order to download in CSV file > Head to Fazz Business dashboard and choose "Payout Form” → select source (“IDR Cash Account”) click “Next” → input method (”CSV Upload”) click “Next”→ upload the csv file make sure data is valid, click “Next” → Payment method (”General Funds”), click “Next” → authorize the transaction and check OTP sent to email → click “Verify” from home page then wait until the transaction completed → input OTP > Go back to Flexpay Dashboard to change the transaction status in the payment list from “Created” into “Approved” then go to payment detail and click “Mark as Disbursed” >  Double check Fazz Business dashboard to ensure the funds are transferred and no anomaly found.

• Sort the Payment List page into "created" status transaction to download the transaction list > Copy paste the data into Raw Data dashboard and open Output dashboard in order to download in CSV file > Head to Fazz Business dashboard and choose "Payout Form” → select source (“IDR Cash Account”) click “Next” → input method (”CSV Upload”) click “Next”→ upload the csv file make sure data is valid, click “Next” → Payment method (”General Funds”), click “Next” → authorize the transaction and check OTP sent to email → input OTP → click “Verify” from home page then wait until the transaction completed > Go back to Flexpay Dashboard to change the transaction status in the payment list from “Created” into “Approved” then go to payment detail and click “Mark as Disbursed” >  Double check Fazz Business dashboard to ensure the funds are transferred and no anomaly found.

• Sort the Payment List page into "created" status transaction to download the transaction list > Copy paste the data into Raw Data dashboard and open Output dashboard in order to download in CSV file > Head to Fazz Business dashboard and choose "Payout Form” → select source (“IDR Cash Account”) click “Next” → input method (”CSV Upload”) click “Next”→ click “Next” → Payment method (”General Funds”), upload the csv file make sure data is valid, click “Next” → authorize the transaction and check OTP sent to email → click “Verify” from home page then wait until the transaction completed → input OTP > Go back to Flexpay Dashboard to change the transaction status in the payment list from “Created” into “Approved” then go to payment detail and click “Mark as Disbursed” >  Double check Fazz Business dashboard to ensure the funds are transferred and no anomaly found.

• Sort the Payment List page into "created" status transaction to download the transaction list > Copy paste the data into Raw Data dashboard and open Output dashboard in order to download in CSV file > select source (“IDR Cash Account”) click “Next” → Head to Fazz Business dashboard and choose "Payout Form” → input method (”CSV Upload”) click “Next”→ click “Next” → Payment method (”General Funds”), upload the csv file make sure data is valid, click “Next” → authorize the transaction and check OTP sent to email → click “Verify” from home page then wait until the transaction completed → input OTP > Go back to Flexpay Dashboard to change the transaction status in the payment list from “Created” into “Approved” then go to payment detail and click “Mark as Disbursed” > Double check Fazz Business dashboard to ensure the funds are transferred and no anomaly found.

Which statement is true regarding the rejection of merchant’s loan requests?

• Prod Ops must head to Flexpay Dashboard and download the transaction list in order to reject them manually

• Loan Officer will reject request if the amount less than 1 Billion IDR

• Submission of recurring invoices can be processed even the nominal amount submitted exceed the invoice

• Invoice does not have date of issuance and the supplier information is not available on verified supplier list

What are the knowledge that Card Operation team needs to have in order to process the required task?

• Escalation Process, Reconciliation and Settlement Process, Visa Chargeback Dispute Process, Finance Flow for Card Operation

• Escalation Process, Finance Flow for Card Operation, Edit Package Running Guidance, Visa Chargeback Dispute Process

• Escalation Process, Reconciliation and Settlement Process, Response Code Understanding, Checklist Oriented

• Escalation Process, Visa Chargeback Dispute Process, WinSCP Running Guidance, Finance Flow for Card Operation

Below are the tools for Card Operation team in terms of Dispute Chargeback Processing and Financial Monitoring Management use case, except?

• CBS Transaction in Admin Panel, Microsoft Word, Notepad++/UltraEdit, Microsoft Excel, Edit Package Reporting

• Notepad++/UltraEdit, Microsoft Excel, CBS Transaction in Admin Panel, Edit Package Reporting, Microsoft Word

• CBS Transaction in Admin Panel, Microsoft Word, Microsoft Excel, CBS Customer Information, Snipping Tools

• Microsoft Word, Microsoft Excel, CBS Transaction in Admin Panel, Notepad++/UltraEdit, Edit Package Reporting