L2 Fazz Biz SG February Quiz

In the event of cancelled unassociated Xfers Accept Paynow contracts with available bank rows, what will Prod Ops do to process this transaction?

• Flag any transactions inside to @payment-integration-eng as there will be no list on metabase during normal days

• Flag any transactions inside to @payment-integration-eng and cc Gerard Png

• Flag any transactions inside to @payment-integration-oncall and cc Cherie Swee along with Iftikhaar Hassan

• Flag any transactions inside to @payment-integration-oncall as there will be list on metabase

What is the requirement of checking Xfers Accept Contract?

• Monitor 2 days in a row on metabase and escalate the failed/ blocked transactions and escalate it to #fazz-biz-ops slack channel

• Monitor 2x a week on metabase and escalate the failed/ blocked transactions and escalate it to #fazz-biz-sg-credit-ops slack channel

• Monitor 2x a day on metabase and escalate the failed/ blocked transactions and escalate it to payment ops

• Monitor 2x a day on metabase and escalate the failed/ blocked transactions and escalate it to #fazz-biz-ops slack channel

What are the correct flow of completing USD FX withdrawals after payment ops has associated the bank row ID?

• Select 'Withdrawal' tab on Retool > click the transaction under 'Select Wallex Withdrawal Transaction' row > Input the final fee that has been provided by FX calculator has in the ‘Xfers Fee Fixed Cost’ field and click ‘Submit’ > Sending outgoing email via Sendgrid to merchant after the withdrawal process has been completed on Retool

• Select 'Withdrawal' tab on Retool > click the transaction under 'Select Wallex Withdrawal Transaction' row > Input the USD8 withdrawal fee and click ‘Submit’ > Sending outgoing email via Sendgrid to merchant after the withdrawal process has been completed on Retool

• Select Wallex Withdrawal Transaction' row > Input the final fee that has been provided by FX calculator has in the ‘Xfers Fee Fixed Cost’ field and click ‘Submit’ > Sending outgoing email via Sendgrid to merchant after the withdrawal process has been completed on Retool

• Select 'Withdrawal' tab on Retool > click the transaction under 'Select Wallex Withdrawal Transaction' row > Sending outgoing email via Sendgrid to merchant after the withdrawal process has been completed on Retool

The following process are the checklist that Prod Ops needs to have in order to process USD FX withdrawal, except?

• Ensure the client has filled in the pay out form on Fazz Dashboard including the USD pair, beneficiary bank details, and SWIFT code

• Prod Ops can proceed the withdrawal accordingly in retool after the amount has been deducted by FX fee

• Prod Ops must calculate FX fee to deduct then associate unclaimed bank row ID to merchant account ID by notifying paymentops in #fazz-biz-ops slack channel

• Sending outgoing email via Sendgrid to merchant after the withdrawal process has been completed on Retool

If the client wants to shift USDC from their StraitsX account to USD funds within their Fazz Biz account, what is the condition they need to fulfill in order to complete the process?

• Prod ops confirm with the client how much amount they would like to transfer and they should agree to service fee of 0.2%

• Prod ops will inform the user that the transfer of the requested amount of USDC to USD Copper Earn Wallet for Fazz Business can be proceed accordingly

• Prod ops confirm with the client that the settlement will not begin unless they agree to 0,2% service fee

• Prod ops will inform the user their acknowledgement will be recorded as agreement for their off-ramp needs

All of the following statements are false regarding terms of acknowledge USDC deposit to the clients, except?

• Prod ops must mention that the funds are disbursed to their account balance first before they receive the funds in the recipient account

• Prod ops must mention that the funds are now in process and they transfer in request is completed

• Prod ops must mention that the deposit request has been completed but they should input Xfers Pte Ltd in comments moving forward

• Prod ops must mention that the deposit request has been completed and the funds are credited to the recipient account either it's a company's account or their own account

What are the next steps upon receiving the client's acknowledgment for their USDC transfer in?

• Prod Ops double check the deposit in #Earn-Ops-xsgd-usdc with StraitsX prod ops > Forward the Email of Client Acknowledgement to [e-mail] and cc Fazz Biz Prod Ops, AM, Zack Yap, Anh > Adjusting the balance on retool and select merchant then fill in counter party > Delete “xfers_deposit_request_id:xx” > Double check merchant account statement and ensure the direct deposit and fees are correctly deducted > Acknowledge the Deposit with the Client accordingly via email thread

• Prod Ops double check the deposit in #Earn-Ops-USD with StraitsX prod ops > Forward the Email of Client Acknowledgement to [e-mail] and cc Fazz Biz Prod Ops, AM, Zack Yap, Anh > Adjusting the balance on retool and select merchant then fill in counter party > Double check merchant account statement and ensure the direct deposit and fees are correctly deducted > Acknowledge the Deposit with the Client accordingly via email thread

• Prod Ops double check the deposit in #Earn-Ops-USD with StraitsX prod ops > Forward the Email of Client Acknowledgement to [e-mail] and cc Fazz Biz Prod Ops, AM, Zack Yap, Anh > Adjusting the balance on retool and select merchant then fill in counter party > Delete “xfers_deposit_request_id:xx” > Double check merchant account statement and ensure the direct deposit and fees are correctly deducted > Acknowledge the Deposit with the Client accordingly via email thread

• Prod Ops double check the deposit in #Earn-Ops-USD with StraitsX prod ops > Forward the Email of Client Acknowledgement to [e-mail] and cc Fazz Biz Prod Ops > Adjusting the balance on retool and select merchant then fill in counter party > Double check merchant account statement and ensure the direct deposit and fees are correctly deducted > Acknowledge the Deposit with the Client accordingly via email thread

Where should we escalate when the USD withdrawal recipient is not the merchant's Singapore entity and bank account?

• Prod Ops escalate to slack channel #fazz-biz-usd-transaction-compliance

• Prod Ops escalate to slack channel #ops-fazz-biz-usd-account

• Prod Ops escalate to slack channel #incident-fazz-biz-usd-account-add-recipient-failure-20221215

• Prod Ops escalate to slack channel #fazz-biz-usd-transaction-compliance and tag Tikarr

Which are the correct flow of the USD screening after deposit process?

• Check for deposits via Fazz Biz USD account retool > Input the correct email address > Fill up Google Link Screening Sheet and put the date & time when the deposit request is received > Select the transaction on Wallex Deposit Transaction (collection) tab > Click submit after ensuring the correct transaction fee > Choose 'Single Send' on Sendgrid > Duplicate existing email template that matches the transaction > Edit Single Send Name, Preheader, and Recipients column with the correct merchant and deduct USD 8 from the total amount for preheader and body email

• Check for deposits via Fazz Biz USD account retool > Input the correct email address > Fill up Google Link Screening Sheet and put the date & time when the funds are received > Select the transaction on Wallex Deposit Transaction (collection) tab > Click submit after ensuring the correct transaction fee > Choose 'Single Send' on Sendgrid > Duplicate existing email template that matches the transaction > Edit Single Send Name, Preheader, and Recipients column with the correct merchant and deduct USD 8 from the total amount for preheader and body email

• Check for deposits via Fazz Biz USD account retool > Fill up Google Link Screening Sheet and put the date & time when the funds are received > Select the transaction on Wallex Deposit Transaction (collection) tab > Click submit after ensuring the correct transaction fee > Duplicate existing email template that matches the transaction > Edit Single Send Name, Preheader, and Recipients column with the correct merchant and deduct USD 8 from the total amount for preheader and body email

• Check for deposits via Fazz Biz USD account retool > Download the file accordingly > Fill up Google Link Screening Sheet and put the date & time when the deposit request is received > Select the transaction on Wallex Deposit Transaction (collection) tab > Click submit after ensuring the correct transaction fee > Duplicate existing email template that matches the transaction > Edit Single Send Name, Preheader, and Recipients column with the correct merchant and deduct USD 8 from the total amount for preheader and body email

What is the term of checking the deposit/withdrawal clearance for USD accounts?

• 3 times in a month

• 3 days in a row

• 3 times within a week

• 3 times a day