Shared success HC

Where do you find the Shared Success Help Center page?

• SpotOn Help Center

• PC inside storage

• SS Team Slack Channel

• rpos-internal-rest-success Slack Channel

Answer explanation

The link to the Shared Success team Help Center page has been located in the team's slack channel since January 2023

How many workflows can we find in the SS Help Center?

• 1 (Case Completion Workflow)

• 2 (Case Completion Workflow / Retention Workflow)

• 3 (Case Completion Workflow / Retention Workflow / PIF Workflow)

• 2 (Case Completion Workflow / PIF Workflow)

First contact attempts should always be made through (a)   and in the same day the case is assigned to you

Case Status Triage:

Case Status "NEW" means...

• Urgent (Needs to be resolved in 24-48 hours)

• Regular (Needs to be resolved in 72 hours)

• Training (ETA depends on ME's request)

• PIF (ETA depends on ME's request)

Case Status Triage:

Case Status "Open" means...

• Urgent (Needs to be resolved in 24-48 hours)

• Training (ETA depends on MEs request)

• Regular (Needs to be resolved in 72 hours)

• PIF (ETA depends on MEs request)

Case Status Triage:

Case Status "Pending" means...

• Regular (Needs to be resolved in 72 hours)

• Training (ETA depends on MEs request)

• PIF (ETA depends on MEs request)

• Urgent (Needs to be resolved in 24-48 hours)

If it's not in (a)   it never happened

Where in the SS Help Center can you submit feedback for a case?

• Submit a feedback button

• Submit a review button

• Submit a report button

• Submit a case button

Where can you find the SS team Organizational chart and birthday calendar?

• SS Team

• Library

• KPIs

• Home

Where can you find your metrics?

• Shared Success Workflows

• Shared Success Metrics

• Shared Success Day to day

• Shared Success KPIs