Tools Part1 & New Subscription

Any customer can call us only on 19777 & 111 : 

• TRUE

• FALSE

If any customer need to subscribe with us we should check the following : 

• Check availability 

• Land line bills and Check availability 

• Land line bills

If customer is only above 65 years old, CCA will consider him eligble for Door to Door :

• TRUE

• FALSE

Start speed for Super up to 30 is :

• 8 Mbps

• 2 Mbps

• 5 Mbps

Corporate Customer want to cancel corporate deal subscribtion CCA Action will be …?

• Create TT + Inform CST 1 D SLA

• Direct Customer to Branch + Create SR

• Direct Customer to his SPOC + Create SR

Postpaid One invoice Bill cycle is …. ?

• Day 1 from each month 

• Day 16 from each month 

• Day 1 or Day 22 from each month 

We can search on matrix using Adsl number only:

• FALSE

• TRUE

From which tool CCA can check Port type :

• Matrix

• OSS

• OM

Any customer can subscribe on Option Pack or family filter service now :

• TRUE

• FALSE

Customer can transfer from WE to Orange twice per year:

• TRUE

• FALSE